Verizon Taps Google Cloud AI to Enhance CCX
Source:-uctoday.com Google has plans for telecom providers, to help them enhance CX via artificial intelligence, and Verizon recently said it would pilot Google Contact Center Artificial Intelligence to âdeliver more intuitive customer experiences.â To give you an idea of how intuitive these experiences could be, hereâs a preview. Via natural language understanding, faster processing, and real-time customer service agent assistance, when a customer contacts Verizon through a voice channel, call, or direct chat, they can state or type their request.
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