Verizon Taps Google Cloud AI to Enhance CCX

Source:-uctoday.com Google has plans for telecom providers, to help them enhance CX via artificial intelligence, and Verizon recently said it would pilot Google Contact Center Artificial Intelligence to “deliver more intuitive customer experiences.” To give you an idea of how intuitive these experiences could be, here’s a preview. Via natural language understanding, faster processing, and real-time customer service agent assistance, when a customer contacts Verizon through a voice channel, call, or direct chat, they can state or type their request.

Read more

AZURE DEVOPS TIPS AND TRICKS: USING BUILT-IN FEATURES

Source:-techgenix.com I’ve been writing about Azure DevOps for a while here at TechGenix. So far we covered Wiki, customization of work items, using Azure DevOps as IaC (infrastructure-as-code), and so forth. In this journey, I’ve been collecting some tips and tricks to save time and take advantage of some critical built-in features to help the team be more productive and avoid repetitive tasks when using Azure DevOps, and that is the goal of this article. Using templates The use of

Read more

Serverless: Helping the Enterprise Scale DevOps

Source:-devops.com Serverless is the paradigm shift that allows engineers to innovate and move faster DevOps has been around for more than 10 years and it’s still misunderstood by many companies. You can’t buy “a DevOps,” but DevOps is critical to your business. In some ways, serverless is similar: a name that markets well but creates confusion and misunderstanding in the industry. Like DevOps, serverless is a game-changer. Some say that DevOps is no longer required, this is not true. Serverless

Read more

DevOps Enterprise Summit Las Vegas Announces New Dates, Virtual Conference Format

Source:-prnewswire.com In response to COVID-19, IT Revolution brings technology leaders from large, complex organizations together from around the world for its immersive virtual learning and networking experience PORTLAND, Ore., July 30, 2020 /PRNewswire/ — IT Revolution, the industry leader for advancing DevOps, today announced the DevOps Enterprise Summit Las Vegas 2020 will be going virtual (events.itrevolution.com/virtual). The scheduled dates and times for the summit are now October 13-15, 2020 in the Pacific Timezone. Amidst growing concern surrounding the COVID-19 pandemic,

Read more

What Is DevOps and How Does It Work?

Source:-techacute.com DevOps is a set of concepts and a way of work that has originated from the Agile and Lean approaches to operations. It pertains to software development teams (Dev) and information-technology operations (Ops) working together to improve productivity, automate infrastructure, and continuously measure application performance. This is all to deliver more software solutions in a shorter period. DevOps has also received an academic definition from three computer science researchers working at the American research and development center in Pennsylvania

Read more

PlanetScale Brings Fully Managed Databases to Customer Kubernetes Clusters

Source:-globenewswire.com MOUNTAIN VIEW, Calif., June 16, 2020 (GLOBE NEWSWIRE) — PlanetScale today announced the beta release of PlanetScaleDB for Kubernetes, which allows organizations to host their data in their own network perimeter and deploy databases with just a few clicks using the PlanetScale control plane and operator. The new solution offers a SaaS-like experience that eliminates concerns about backups, durability, high availability and other database management headaches. PlanetScaleDB for Kubernetes is a fully managed MySQL compatible database-as-a-service for companies looking

Read more

NFV the foundations for cloud native transformation – VMware

Source:-telecomtv.com NFV has prepped telcos for the shift to Kubernetes and cloud native functions But CNFs are barely ready, says VMware exec Skills factor a major hurdle for CSPs Stars need to align for telco cloud benefits to be realized The migration by communications service providers (CSPs) to cloud native architectures is underway, built on the foundations laid by NFV, but it will be a long and complex transformation that will require three key telco cloud stars to align before

Read more

DataOps and DevOps: A Match Made in Heaven

Source:-devops.com The adoption of IT technologies has increased exponentially over the last few decades. Nowadays, the need to create quality web applications while simultaneously managing their extensive data effectively is a major concern for any organization. As such, there have been continuous efforts to come up with better approaches to software development, data analysis and data management. In order to meet the needs of today’s internet users, technology companies have intensified their efforts and are increasingly making use of all

Read more

DevSecOps Market Size, Analysis, Top Key Vendors, Industry Growth, Opportunity And Forecast By 2026

Source:-news.watercloudsolutions.com The DevSecOps Market is analyzed in depth in the report, with the main aim of providing precise market data and useful recommendations so that players can achieve strong growth in the future. The report is compiled by experienced experts and market analysts, which makes it very authentic and reliable. Readers have an in-depth analysis of historical and future market scenarios to gain a good understanding of market competition and other important issues. The report provides in-depth research on market

Read more

Kubernetes Autoscaling Explained – Top 3 Methods

Source:-securityboulevard.com One of the strengths of Kubernetes as a container orchestrator lies in its ability to manage and respond to dynamic environments. One example is Kubernetes’ native capability to perform effective autoscaling of resources. However, Kubernetes does not support just a single autoscaler or autoscaling approach. In this post, we discuss the three forms of Kubernetes capacity autoscaling. 1. Pod Replica Count For many applications with usage that varies over time, you may want to add or remove pod replicas

Read more

Survey: Teams supported by mature DevOps practices more likely to integrate automated security

Source:-techrepublic.com Adding security into DevOps hasn’t been as easy as automating all the things. Sonatype’s survey shows the state of the industry—and what you might want to work on next. Teams are deploying software from DevOps teams at an accelerated rate, according to Sonatype, providers of the Nexus platform for application security, which recently released the 2020 DevSecOps Community Survey. The survey also showed that teams with mature DevOps support were happier in their jobs. SEE: Cybersecurity: Let’s get tactical

Read more

Trend Micro Publishes Guide to Kubernetes Security

Source:-containerjournal.com Trend Micro has created a guide to Kubernetes threats that categorizes the threats into three broad categories: external attacks, misconfiguration issues and vulnerable applications. Mark Nunnikhoven, vice president of cloud research at Trend Micro, says adoption of Kubernetes is exacerbating an existing shortage of cybersecurity expertise by introducing into enterprise IT environments a platform that is as complex as it is powerful. As a result, the opportunities for cybersecurity mistakes to be made are considerable, he notes. Most external

Read more

Your business application’s health is more important than ever

Source:-itworldcanada.com The coronavirus has forced many businesses to close their doors to the public and redirect customer traffic to their websites, highlighting the importance of a website or business app’s overall health and inner workings. The past several weeks have been loaded with conversations about this subject with organizations approaching it with wobbly legs for the first time, according to Luke Rogers, general manager, Canada at AppDynamics, a Cisco company. “There were certain organizations that were at the forefront of

Read more

Clouds need containers, and Containers-as-a-Service smooths the way

Source:-zdnet.com Containers are well regarded for the flexibility they add to application development and deployment, especially when it comes to moving application workloads between clouds, between clouds and on-premises systems, or even from one on-premises system to another. However, effectively building a complex containerized environment still takes skills and experience. Enter Containers-as-a-Service (CaaS), a variation of Platform-as-a-Service that has been around as a concept for a few years, and lately is being embraced in a big way to speed up

Read more

Zoom Avoids Google Cloud, Rivalry Intensifies

Source:-marketrealist.com Google’s (NASDAQ:GOOGL) cloud business suffered a blow amid its intensifying rivalry with Zoom Video (NASDAQ:ZM). The pandemic lockdowns around the world have spurred the work-from-home culture. There has been more demand for remote work software. As a result, Zoom has seen increased demand for its video chat tool, which has provided a huge boost to its stock price. At $135.17 per share at the closing on Thursday, Zoom stock has nearly doubled year-to-date. Zoom avoids Google cloud, rivalry escalates

Read more

Kasten Announces Availability of Kasten K10 on VMware Cloud Marketplace

Source:-enterprisetalk.com Kasten, the market leader for Kubernetes Data Management, announced that the company’s flagship platform, Kasten K10, is available on VMware Cloud Marketplace. Kasten’s collaboration with VMware enables enterprise IT and DevOps groups to immediately realize the benefits of a software-centric, Kubernetes data management solution. The K10 data management platform provides backup/restore, application mobility, and disaster recovery for vSphere customers with Kubernetes-based applications. RPA and Automation Transforming the Hospitality Industry VMware Cloud Marketplace enables customers to discover and deploy validated,

Read more

Transcending ‘No Layoffs’ Amid COVID-19, ServiceNow Hiring 1,000+

Source:-cloudwars.co Saying ServiceNow is “grateful to be in this position,” CEO Bill McDermott not only joined the growing number of companies pledging no COVID-19-triggered layoffs for 2020 but promised to hire well over 1,000 people worldwide. “We want our employees focused on supporting our customers, not worried about their own jobs,” Bill McDermott said yesterday in a press release. “Keeping our company strong means we can help our customers succeed. Supporting our customers, we can help get the U.S. and

Read more

To bring Kubernetes to the edge, Rancher 2.4 scales up cluster support

Source:-zdnet.com Rancher Labs on Tuesday announced the general availability of Rancher 2.4, the latest release of its popular Kubernetes management platform. The new release takes Rancher one step closer to its vision of running Kubernetes everywhere, with architectural support for one million clusters. It also includes updates related to security and general performance. Rancher 2.4 specifically offers support for one million clusters in preview, while the GA product supports 2,000 clusters and 100,000 nodes. Those numbers will increase as Rancher

Read more

VA Sees Workforce Reforms Necessary for DevOps Adoption

Source:-governmentciomedia.com The agency is focusing on changes in training and culture that foster the adoption of agile development methodologies. The official leading the charge in bringing a DevOps framework to the Department of Veterans Affairs says training is key to the agency facilitating its overall digital modernization. Training and workforce reform play critical roles in the agency’s broader IT transformation, said Director of DevOps Implementation Patty Craighill at the March 10 ATARC Federal DevOps Summit. This led to a particular

Read more