How ServiceNow helped Thames Water regain insight into its live environment

Source: When CIO Tony McCandless realised the utilities company’s existing IT strategy wasn’t fit for purpose, he turned to ServiceNow to help overhaul it After years of outsourcing its IT services, Thames Water turned to ServiceNow in 2017 to regain insight into incident management and event monitoring and bring about an end to what was a self-confessed “pretty disastrous period for technology at the organisation.” “Before I joined, Thames water was signed up to an alliance agreement, which was

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