Source – globalbankingandfinance.com Stories about various industries and companies going digital cram the headlines. For example, airlines are readying for the digital shift to tackle increasing air traffic; meanwhile, Marks & Spencer has hired a principal technology partner to ‘drive digital-first.’ At the centre of all this is the need to boost productivity. Many companies still use inefficient manual processes instead of automation, however. Building apps to eliminate paper and streamline operations provides the obvious advantage of saving time, but it can also uncover new