Source – economictimes.indiatimes.com BENGALURU: CloudCherry, the customer experience software solution provider, has integrated with the service cloud and marketing cloud of Salesforce, the US-based cloud computing company. This integration is expected to improve handling of customer issues and drive higher satisfaction ratings. CloudCherry offers 17 channels for organisations to capture relevant, contextual, real-world data from customers. The feedback captured from these channels can be driven towards the contact centre from physical locations, online, email, SMS, or social ­­ raised as a