Knowlarity selects Google Cloud to launch Speech Analytics platform


The Programmable Speech Analytics solution promises to revolutionise the Speech Analytics market in India with its smart features including sentiment scoring, accurate transcription and real time analysis to offer improved conversational AI powered by Google Cloud.

Knowlarity’s Programmable Speech Analytics platform will extract the data in real time where millions of calls will be processed automatically in a short span of time. Organizations can make sense of reserves of audio/video data recordings at their disposal generated every day through collaboration of phone calls, online meetings, contact center phone calls, voice searches and multimedia.

Enterprises can automate their workflow and processes by identifying the purpose of the conversation through speech analytics keyword spotting feature to derive deep insights for operational efficiency.

“With Programmable Speech Analytics, we will be able to provide Business Intelligence for organizations to take Operational as well as Strategic decisions. We work with Google Cloud to revolutionize the Speech Analytics market in this country,” said Yatish Mehrotra, CEO of Knowlarity Communications, in a statement.

“While the speech analytics market in India has primarily been driven by the BPO industry, the demand is set to surge from other sectors as well including retail, banking, healthcare, telecom and hospitality,” said Karan Bajwa, managing director of Google Cloud India.

Knowlarity’s Programmable Speech Analytics platform offers enterprise, conversation analysis processes at an affordable cost. As an introductory offer Knowlarity is providing this service at an affordable price in India starting as low as 27p per second.

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