Source:-https://www.itweb.co.za The managed service provider (MSP) market is extremely competitive and fraught with challenges. MSPs need to offer competitive pricing to make their offerings attractive to customers, but at the same time require the agility to develop and deliver solutions that support the customer journey into the cloud. MSPs also need to meet and exceed service level agreements (SLAs) to maintain their customer base. They also need to avoid vendor lock-in, which may isolate potential customers, simplify their solution stack