Avaya OneCloud CCaaS now available with Google Cloud Contact Center AI capabilities In India

Source:-https://www.expresscomputer.in Avaya, a global leader in solutions to enhance and simplify communications and collaboration, today announced that key Google Cloud Contact Center AI (CCAI) capabilities as a part of Avaya OneCloudTM CCaaS solutions are now available for Indian customers. The powerful combination of Avaya AI conversation services and Google CCAI will provide a better experience for clients by seamlessly blending automated and assisted experiences throughout a customer’s interaction with the contact center. Avaya OneCloud CCaaS is powering organisations’ customer experience

Read more