INTRODUCTION
Veterinary Practice Management Software (VPMS) serves as the operational engine for modern animal healthcare facilities, integrating clinical, administrative, and financial workflows into a single digital ecosystem. These platforms are designed to handle the unique complexities of veterinary medicine, ranging from multi-species medical records and complex drug dosages to inventory tracking and high-volume appointment scheduling. By centralizing patient data, VPMS enables veterinary teams to provide higher quality care while reducing the manual burden of paperwork and billing.
The modern veterinary clinic operates in an increasingly digital landscape where pet owners expect seamless communication and rapid access to health records. Professional software solutions address these needs through client portals, automated reminders, and mobile accessibility. For practice owners, the value lies in “charge capture”—ensuring every service provided is accurately billed—and in gaining deep insights into business performance through advanced analytics. As the industry shifts away from fragmented, paper-based systems, a robust VPMS has become a mandatory investment for any clinic seeking to maintain competitive standards of care and operational efficiency.
Best for: General veterinary practices, emergency animal hospitals, specialty referral centers, and multi-location corporate veterinary groups requiring centralized data management.
Not ideal for: Basic grooming-only businesses, pet retail stores without medical services, or very small hobbyist operations that do not require formal medical record keeping.
KEY TRENDS IN VETERINARY PRACTICE MANAGEMENT SOFTWARE
The primary trend in the veterinary sector is the massive transition from on-premise, server-based installations to cloud-native platforms. This shift allows for remote access, automatic updates, and easier multi-location management without the need for expensive local IT infrastructure. Artificial Intelligence is also making significant inroads, particularly in the form of AI scribes that can automatically generate SOAP (Subjective, Objective, Assessment, and Plan) notes from recorded doctor-client conversations.
Another major trend is the rise of “Virtual Production” in care, where integrated telemedicine and remote monitoring tools allow veterinarians to consult with clients without a physical visit. There is an increasing focus on the “Pet Parent Experience,” with mobile apps that offer real-time booking, two-way texting, and digital payments. Furthermore, the industry is seeing tighter integration between practice management systems and diagnostic laboratory equipment, enabling lab results to flow directly into a patient’s medical record without manual entry.
METHODOLOGY
The selection of these top ten veterinary software tools was based on a rigorous evaluation of their market presence, feature depth, and user adoption rates within the global veterinary community. We analyzed each platform’s ability to handle core clinical functions, such as electronic medical records (EMR) and inventory management, alongside their administrative capabilities like automated billing and scheduling. Security was a top priority, focusing on data encryption standards and compliance with professional veterinary data protection guidelines.
We also assessed the “Integration Breadth” of each tool, looking at how well they connect with major diagnostic labs, payment processors, and pharmacy suppliers. Reliability was measured through uptime history and the quality of professional support offered to clinics. Finally, we considered the scalability of each solution to ensure the list includes options for everyone from solo mobile practitioners to large-scale enterprise hospital networks.
TOP 10 VETERINARY PRACTICE MANAGEMENT SOFTWARE TOOLS
1. ezyVet
ezyVet is a high-performance, cloud-based solution owned by IDEXX, designed to handle everything from primary care to complex emergency and specialty hospitals. It is known for its deep customization options and powerful automation capabilities that allow clinics to combine multiple administrative tasks into a single step.
The software features a robust “Smart Flow” whiteboard integration for real-time patient tracking and a comprehensive clinical record system that can be tailored to specific appointment types. Its automated billing ensures that every diagnostic test and medication is captured and invoiced correctly, protecting clinic revenue.
Pros:
The automation features are industry-leading, significantly reducing manual data entry for veterinary technicians. It offers exceptional scalability, making it a top choice for rapidly growing multi-site practices.
Cons:
The extensive feature set leads to a steeper learning curve than simpler alternatives. Its high level of customization can be overwhelming for very small clinics that prefer a “plug-and-play” setup.
Platforms / Deployment:
Web-based (All Browsers)
Cloud-native
Security & Compliance:
SOC 2 Type II, MFA
PCI DSS, GDPR
Integrations & Ecosystem:
Features native, deep integration with IDEXX diagnostics and various third-party apps for payments, reminders, and inventory.
Support & Community:
Offers 24/7 global support via phone, email, and a comprehensive online learning academy.
2. Covetrus Pulse
Covetrus Pulse (formerly eVetPractice) is a cloud-native veterinary operating system that aims to unify every aspect of a clinic’s workflow. It is built to be a user-friendly, all-in-one platform that connects medical records, client communication, and inventory management within a single interface.
A standout feature is the integrated Covetrus AI, which assists in capturing notes and automating client reminders. The platform also features a highly visual treatment board that allows staff to track the status of every patient in the building at a glance.
Pros:
The user interface is modern and intuitive, which helps in quick staff onboarding. It benefits from being part of the larger Covetrus ecosystem, providing seamless integration with their distribution and pharmacy services.
Cons:
Some users find the reporting tools less flexible than those of its competitors. As it is a large platform, updates to specific niche features can sometimes be slower than in smaller, more specialized tools.
Platforms / Deployment:
Web-based
Cloud
Security & Compliance:
MFA, RBAC, SSO
SOC 2 compliant
Integrations & Ecosystem:
Excellent connectivity with Covetrus distribution, major labs, and various third-party marketing and payment tools.
Support & Community:
Provides solid customer support and a dedicated portal for user training and documentation.
3. IDEXX Cornerstone
Cornerstone is one of the most established and feature-rich practice management systems on the market. While it offers hybrid deployment options, it is primarily known as a powerful desktop-based solution that can be customized to meet the needs of the largest veterinary hospitals and corporate groups.
The software is highly regarded for its clinical depth, including advanced medical records and sophisticated inventory tracking. It provides the most comprehensive integration available for clinics that rely heavily on IDEXX diagnostic equipment and lab services.
Pros:
It is incredibly stable and proven in high-volume environments. The level of detail in medical records and financial reporting is unmatched by most cloud-based competitors.
Cons:
The interface feels dated compared to modern web-based tools. The initial setup and ongoing maintenance are more complex, often requiring local server management.
Platforms / Deployment:
Windows
On-premise / Hybrid
Security & Compliance:
Role-based access, Audit logs
Not publicly stated
Integrations & Ecosystem:
Unrivaled integration with the IDEXX diagnostic suite and a wide variety of third-party specialty applications.
Support & Community:
Backed by IDEXX’s extensive professional support network, including onsite training and 24/7 technical assistance.
4. Provet Cloud
Provet Cloud is a flexible, modern platform designed to serve a diverse range of practices, from general clinics to universities and large enterprises. It emphasizes a structured workflow that helps clinics improve efficiency and focus on patient care.
The software includes built-in tools for telemedicine and a mobile-friendly interface that allows veterinarians to work from anywhere. It also features a “Provet Pay” system for integrated financial transactions and automated client communication tools.
Pros:
The platform is highly adaptable to different practice types and regions. Its focus on reducing administrative burden through automation makes it a favorite for modernizing clinics.
Cons:
The pricing can be higher than entry-level cloud solutions. Some users may find the sheer number of configuration options initially daunting.
Platforms / Deployment:
Web-based
Cloud
Security & Compliance:
ISO 27001, GDPR
MFA, Data Encryption
Integrations & Ecosystem:
Supports a broad range of integrations with diagnostic labs, wholesalers, and financial systems globally.
Support & Community:
Offers strong multi-lingual support and a robust library of training materials.
5. Digitail
Digitail is a modern, “all-in-one” cloud platform that stands out for its sleek design and focus on the pet owner’s digital experience. It is designed to be mobile-first, ensuring that both staff and clients can interact with the system seamlessly from any device.
Key features include “Tails AI,” an artificial intelligence assistant that helps generate medical notes and patient summaries. The platform also includes a native pet parent app that allows owners to manage their pets’ health journey, book appointments, and chat with the clinic.
Pros:
The user interface is exceptionally clean and easy to navigate. The native AI integration and client app are highly advanced, helping clinics stay ahead of modern consumer expectations.
Cons:
As a newer platform, it may lack some of the very deep niche clinical features found in decades-old legacy systems. It does not currently offer integrated physical postcard reminders.
Platforms / Deployment:
Web / iOS / Android
Cloud
Security & Compliance:
MFA, Data Encryption
GDPR compliant
Integrations & Ecosystem:
Integrates with major diagnostic providers and offer a growing list of third-party connections via a modern API.
Support & Community:
Known for a responsive support team and a modern approach to user feedback and feature requests.
6. Hippo Manager
Hippo Manager is a popular choice for small to mid-sized practices looking for an approachable and budget-friendly cloud system. It focuses on the essentials of practice management, aiming to provide a tool that is powerful yet simple to use.
The software covers all core needs, including medical records, scheduling, and billing. Its straightforward design ensures that teams can be trained quickly, making it ideal for clinics that want to avoid the complexity of larger enterprise systems.
Pros:
The pricing is very competitive and often includes unlimited users and data storage. It is one of the easiest professional platforms to learn and implement.
Cons:
It lacks the advanced automation and deep procedural workflows found in high-end tools like ezyVet. Reporting capabilities are more basic than what large data-driven hospitals might require.
Platforms / Deployment:
Web-based
Cloud
Security & Compliance:
MFA, Encrypted Backups
PCI compliant
Integrations & Ecosystem:
Provides essential integrations with major labs and payment processors, though the list is shorter than some competitors.
Support & Community:
Offers reliable customer support and a helpful knowledge base for self-service troubleshooting.
7. Shepherd Veterinary Software
Shepherd was designed by veterinarians with a specific focus on “SOAP-based” workflows. It aims to ensure that as the medical record is completed, all associated charges and inventory deductions happen automatically in the background.
The software features a unique, streamlined interface that guides the vet through a patient visit without unnecessary clicks. It includes “TranscribeAI” for voice-to-text medical notes and “DiagnoseAI” to assist with clinical case management.
Pros:
The workflow is highly logical for medical professionals, which helps ensure accurate charge capture and thorough documentation. The AI-driven transcription is a significant time-saver for busy doctors.
Cons:
It is a younger product compared to industry giants, so some administrative features are still being refined. It may not have as many multi-location enterprise controls as some other platforms.
Platforms / Deployment:
Web-based
Cloud
Security & Compliance:
MFA, RBAC
SOC 2 compliant
Integrations & Ecosystem:
Focuses on high-quality integrations with major diagnostic labs and payment providers like Shepherd Pay.
Support & Community:
Provides very personal and responsive support with a focus on veterinarian-to-veterinarian communication.
8. IDEXX Neo
Neo is the “lightweight” cloud-based alternative to IDEXX’s Cornerstone. It is built specifically for small to mid-sized clinics that want the benefits of the IDEXX ecosystem without the complexity of an on-premise server system.
The platform focuses on speed and simplicity, offering a clean interface that allows staff to handle check-ins, records, and billing with minimal training. It integrates seamlessly with IDEXX VetConnect PLUS for immediate access to diagnostic results.
Pros:
It is very fast to set up and get running, making it ideal for new clinics or those transitioning from paper. The integration with IDEXX equipment is seamless and highly reliable.
Cons:
It lacks the deep customization and enterprise features found in ezyVet or Cornerstone. Some high-volume clinics may find the simplified workflows too restrictive for complex cases.
Platforms / Deployment:
Web-based
Cloud
Security & Compliance:
MFA, Data Encryption
Not publicly stated
Integrations & Ecosystem:
Primarily focused on the IDEXX diagnostic ecosystem, but also supports essential third-party payment and reminder tools.
Support & Community:
Includes access to IDEXX’s professional support and a library of on-demand training videos.
9. Vetspire
Vetspire is a modern, AI-driven electronic medical record (EMR) system that focuses on providing an adaptable and smart workflow for veterinary teams. It is built using modern web technologies to ensure a fast and responsive experience.
The software utilizes “Smart Templates” that learn from an artist’s previous entries to suggest content, and it offers robust multi-location management features. It is designed to give practice owners a clear view of both clinical outcomes and business profitability metrics.
Pros:
The AI-assisted documentation and smart templates significantly speed up the record-keeping process. It offers excellent tools for large organizations to standardize protocols across multiple sites.
Cons:
The advanced features come at a higher price point than basic cloud systems. It requires a modern, high-speed internet connection to perform at its best due to the rich web interface.
Platforms / Deployment:
Web-based
Cloud
Security & Compliance:
SOC 2 Type II, MFA
GDPR compliant
Integrations & Ecosystem:
Features a strong API and deep integrations with major labs, pharmacies, and specialty veterinary services.
Support & Community:
Provides professional enterprise-level support and dedicated account management for larger groups.
10. DaySmart Vet (formerly Vetter)
DaySmart Vet is a dedicated cloud-based PIMS that has been serving the industry for over a decade. It is known for its reliability and its ability to handle a wide range of specialties, including mobile vets, equine practices, and traditional clinics.
The platform provides a comprehensive suite of tools for scheduling, medical records, and inventory. It is particularly noted for its mobile flexibility, allowing vets to manage their entire practice from a tablet or smartphone while in the field.
Pros:
It is highly versatile and works equally well for brick-and-mortar clinics and mobile veterinary services. The mobile app is one of the most functional in the industry.
Cons:
The interface is functional but lacks the modern aesthetic of some of its newer competitors. Some of the more advanced automation features require additional configuration.
Platforms / Deployment:
Web / iOS / Android
Cloud
Security & Compliance:
MFA, Data Encryption
PCI compliant
Integrations & Ecosystem:
Integrates with a wide range of laboratory, payment, and marketing partners, making it easy to build a custom tech stack.
Support & Community:
Offers consistent and reliable support with a strong history of customer satisfaction.
COMPARISON TABLE
| Tool Name | Best For | Platform(s) Supported | Deployment | Standout Feature | Public Rating |
| 1. ezyVet | Enterprise & Speciality | Web | Cloud | Multi-site Workflow | 4.7/5 |
| 2. Covetrus Pulse | All-in-one clinics | Web | Cloud | Pulse AI Scribe | 4.4/5 |
| 3. IDEXX Cornerstone | Large Established Hospitals | Windows | Hybrid | Clinical Record Depth | 4.2/5 |
| 4. Provet Cloud | Multi-location Groups | Web | Cloud | Structured Workflow | 4.6/5 |
| 5. Digitail | Modern Client Experience | Web, iOS, Android | Cloud | Tails AI Assistant | 4.8/5 |
| 6. Hippo Manager | Small Clinics | Web | Cloud | Budget-friendly UI | 4.5/5 |
| 7. Shepherd | Veterinary Workflow | Web | Cloud | Charge Capture logic | 4.8/5 |
| 8. IDEXX Neo | SMB Cloud Clinics | Web | Cloud | IDEXX Lab Sync | 4.1/5 |
| 9. Vetspire | Data-driven Groups | Web | Cloud | Smart EMR Templates | 4.7/5 |
| 10. DaySmart Vet | Mobile & Mixed Practice | Web, iOS, Android | Cloud | Mobile Flexibility | 4.4/5 |
EVALUATION & SCORING OF VETERINARY PRACTICE MANAGEMENT SOFTWARE
The scoring below is a comparative model intended to help shortlisting. Each criterion is scored from 1–10, then a weighted total from 0–10 is calculated using the weights listed. These are analyst estimates based on typical fit and common workflow requirements, not public ratings.
Weights:
- Core features – 25%
- Ease of use – 15%
- Integrations & ecosystem – 15%
- Security & compliance – 10%
- Performance & reliability – 10%
- Support & community – 10%
- Price / value – 15%
| Tool Name | Core (25%) | Ease (15%) | Integrations (15%) | Security (10%) | Performance (10%) | Support (10%) | Value (15%) | Weighted Total |
| 1. ezyVet | 10 | 5 | 10 | 10 | 9 | 9 | 7 | 8.60 |
| 2. Covetrus Pulse | 9 | 8 | 9 | 9 | 8 | 8 | 8 | 8.50 |
| 3. IDEXX Cornerstone | 10 | 4 | 9 | 7 | 8 | 9 | 6 | 7.75 |
| 4. Provet Cloud | 9 | 7 | 9 | 9 | 9 | 8 | 8 | 8.45 |
| 5. Digitail | 8 | 10 | 8 | 9 | 9 | 7 | 9 | 8.45 |
| 6. Hippo Manager | 7 | 9 | 7 | 8 | 8 | 8 | 10 | 8.05 |
| 7. Shepherd | 9 | 8 | 8 | 9 | 9 | 9 | 8 | 8.55 |
| 8. IDEXX Neo | 7 | 9 | 8 | 7 | 9 | 8 | 8 | 7.85 |
| 9. Vetspire | 9 | 6 | 10 | 10 | 9 | 8 | 7 | 8.35 |
| 10. DaySmart Vet | 8 | 8 | 8 | 8 | 8 | 8 | 8 | 8.00 |
How to interpret the scores:
- Use the weighted total to shortlist candidates, then validate with a pilot.
- A lower score can mean specialization, not weakness.
- Security and compliance scores reflect controllability and governance fit, because certifications are often not publicly stated.
- Actual outcomes vary with assembly size, team skills, templates, and process maturity.
WHICH VETERINARY PRACTICE MANAGEMENT SOFTWARE TOOL IS RIGHT FOR YOU?
Solo / Mobile Practitioner
For veterinarians on the move, DaySmart Vet (formerly Vetter) offers the most robust mobile experience, allowing for complete record management from a tablet in the field. Hippo Manager is also a strong contender for those needing a simple, low-cost solution.
Small Clinic (1-2 DVMs)
Digitail is an excellent choice for modern small practices that want to impress clients with a mobile app and AI features while keeping administrative work minimal. IDEXX Neo is ideal if the clinic already relies on IDEXX lab equipment.
Mid-Market / Multi-Location
Covetrus Pulse and Shepherd provide a perfect balance of power and ease of use. They offer the necessary automation to handle increasing patient volume without requiring a dedicated IT team to manage the software.
Enterprise / Specialty Hospital
ezyVet and Vetspire are the clear leaders for large-scale operations and specialty centers. Their ability to handle complex workflows, multi-site reporting, and deep data analytics makes them the standard for enterprise veterinary medicine.
Budget vs Premium
Hippo Manager offers the best value for clinics with strict budgets, whereas ezyVet and Cornerstone represent premium investments that provide a higher ceiling for technical capability and clinical depth.
Feature Depth vs Ease of Use
Cornerstone and ezyVet offer the most feature depth but require more training. Conversely, Hippo Manager and Digitail prioritize a short learning curve and immediate usability.
Integrations & Scalability
IDEXX-owned products (ezyVet, Neo, Cornerstone) offer the best hardware integrations, while Vetspire and Provet Cloud provide the most flexible scalability for corporate groups.
Security & Compliance Needs
Practices prioritizing enterprise-grade security should look toward ezyVet and Vetspire, as they maintain rigorous SOC 2 compliance and offer advanced administrative controls.
FREQUENTLY ASKED QUESTIONS (FAQS)
What is the difference between cloud-based and on-premise software?
Cloud-based software runs on external servers and is accessed via the internet, while on-premise software is installed on a local computer or server at the clinic.
Is my patient data secure in the cloud?
Professional cloud providers use high-level encryption and regular backups that are often more secure than a local server which could be physically damaged or stolen.
Does veterinary software need to be HIPAA compliant?
No, HIPAA applies to human health information in the United States. However, veterinary software should still follow high security standards to protect client financial and personal data.
Can I use my existing diagnostic equipment with new software?
Most modern software integrates with major diagnostic brands like IDEXX and Antech, but you should always verify specific hardware compatibility before purchasing.
How does AI help in a veterinary practice?
AI is primarily used to transcribe doctor notes, summarize patient histories, and automate client communications, saving staff hours of manual work each week.
What is “charge capture” and why does it matter?
Charge capture is a system that ensures every medication, test, and service recorded in a medical file is automatically added to the invoice so the clinic doesn’t lose revenue.
How long does it take to switch to a new software?
A typical transition takes between one to three months, including data migration, staff training, and the final “go-live” period.
Can I manage multiple locations from one account?
Yes, most cloud-native platforms like ezyVet and Vetspire are designed specifically to allow owners to see data and manage staff across multiple clinic locations.
Do these tools support equine or large animal practices?
Some tools, like DaySmart Vet and Provet Cloud, have specialized features for large animals, such as field access and different dosage calculations for equine patients.
Is there a free version of professional veterinary software?
Most professional-grade tools require a subscription, though some offer limited free trials or tiered pricing for very small, non-profit, or low-volume operations.
CONCLUSION
Choosing the right Veterinary Practice Management Software is a foundational decision that dictates the future efficiency and growth potential of your clinic. The industry has moved decisively toward cloud-native, AI-enhanced platforms that prioritize both clinical accuracy and the digital experience of the pet owner. While legacy systems offer deep clinical stability, modern tools like ezyVet, Digitail, and Shepherd are redefining what is possible through automation and smart data management. Ultimately, the best software is the one that aligns with your practice’s specific patient volume, specialty needs, and budget. We recommend taking advantage of live demonstrations and trial periods to ensure the software’s workflow feels natural to your medical team before making a long-term commitment.