Introduction
Remote desktop tools let you access and control a computer from another location. They are used to provide IT support, manage servers, help customers troubleshoot issues, and enable employees to work from anywhere. In modern environments, remote access is no longer just a convenience—it’s a core part of operations. Teams need reliable connectivity, strong security, and workflows that reduce downtime, especially when devices are distributed across cities, countries, and time zones.
Real-world use cases:
- IT helpdesk support for employee laptops and desktops
- Remote troubleshooting for customer devices and applications
- Server and VM administration without being physically present
- Remote work access for secure productivity
- Onboarding and device setup for distributed teams
What buyers should evaluate:
- Connection reliability under poor networks and high latency
- Performance (smoothness, responsiveness, and display quality)
- Security controls (MFA, access policies, audit logs, device trust)
- Unattended access vs attended support workflows
- Role-based access and team permissions
- Session recording and compliance-friendly auditing
- File transfer, clipboard control, and remote printing needs
- Cross-platform coverage (Windows/macOS/Linux/mobile)
- Integration with ITSM, SSO, and identity tools (if required)
- Total cost including licensing, add-ons, and support tiers
Mandatory guidance
Best for: IT support teams, MSPs, internal IT admins, SRE/ops teams, customer support engineers, and organizations with remote/hybrid workforces that require secure remote access and dependable troubleshooting.
Not ideal for: teams that only need occasional screen sharing, environments with strict “no remote control” policies, or organizations that can meet needs using built-in OS tools without advanced auditing and access governance.
Key Trends in Remote Desktop Tools
- Stronger focus on zero-trust remote access, where sessions are tightly controlled and verified.
- Increased adoption of device trust and conditional access patterns (capability varies by vendor).
- More demand for audit-friendly controls, including session logging and recording for regulated teams.
- Growing need for unattended access across distributed fleets for patching and maintenance.
- Better performance optimizations for low bandwidth and high-latency networks.
- More attention to privacy controls, such as masking sensitive screens and restricting file transfer.
- Integration expectations with ITSM and ticketing workflows to standardize support operations.
- Expansion of multi-tenant management for MSP and multi-client support models.
- Increased need for secure access to OT/edge devices and remote kiosks (deployment dependent).
- Pricing shifts toward feature bundles and role-based packaging, affecting cost predictability.
How We Selected These Tools
- Chosen based on broad market adoption, credibility, and long-term usage in IT support.
- Included tools covering both attended support and unattended access needs.
- Balanced the list across enterprise-grade remote support, SMB tools, and lightweight options.
- Prioritized tools with proven cross-platform support and practical workflows.
- Considered operational needs like session recording, permissions, and device management.
- Kept security/compliance claims conservative, using “Not publicly stated” where uncertain.
- Focused on tools that reduce downtime and improve the speed of issue resolution.
Top 10 Remote Desktop Tools
Tool 1 — TeamViewer
Overview: TeamViewer is a widely used remote access and remote support tool for IT teams and general users. It supports both attended support sessions and unattended access across many devices and platforms.
Key Features
- Remote control for attended support and device troubleshooting
- Unattended access for always-on devices and maintenance workflows
- File transfer, clipboard sharing, and remote printing options
- Multi-device support including mobile access patterns (varies)
- Session management features for IT support teams
- Device grouping and management workflows (varies by plan)
- Collaboration features for support handoffs and team usage
Pros
- Broad platform support and strong brand adoption
- Practical for both internal IT and customer support scenarios
- Commonly used for quick support workflows and onboarding
Cons
- Pricing can become complex depending on usage and plan tier
- Some enterprise governance needs may require higher plans
- Performance can vary by network and endpoint constraints
Platforms / Deployment
Windows / macOS / Linux / iOS / Android
Cloud
Security & Compliance
Not publicly stated
Integrations & Ecosystem
Often used alongside helpdesk and internal IT processes, depending on environment.
- SSO/identity integration patterns (plan dependent)
- Ticketing workflow integration (varies)
- APIs and automation hooks (varies)
- Device management add-ons (plan dependent)
- Endpoint policy controls (environment dependent)
Support & Community
Strong documentation and a large user base. Support tiers vary by plan, and enterprise usage typically benefits from structured onboarding.
Tool 2 — AnyDesk
Overview: AnyDesk is known for fast performance and responsive remote control, often used by IT teams and individuals. It is commonly selected for lightweight remote access with practical support features.
Key Features
- Fast remote control focused on responsiveness
- Attended support and remote assistance workflows
- Unattended access for managed devices (plan dependent)
- File transfer and clipboard features
- Permission and session controls (varies)
- Address book and device grouping features (varies)
- Works well across mixed device environments
Pros
- Responsive performance, especially in many common network conditions
- Easy to set up for quick support sessions
- Useful for both personal and business use cases
Cons
- Enterprise governance features vary by plan
- Integration depth may be limited compared to enterprise-only platforms
- Some advanced auditing needs may require extra configuration
Platforms / Deployment
Windows / macOS / Linux / iOS / Android
Cloud / Self-hosted (varies by plan)
Security & Compliance
Not publicly stated
Integrations & Ecosystem
Used in many environments as a straightforward remote access layer.
- APIs and automation options (varies)
- Role and permission controls (plan dependent)
- Device lists and grouping workflows (varies)
- Integration with support processes (environment dependent)
- Policy features depend on deployment choice
Support & Community
Active user community and clear documentation. Support quality depends on plan tier and deployment model.
Tool 3 — Microsoft Remote Desktop
Overview: Microsoft Remote Desktop provides remote access to Windows systems using built-in Windows remote desktop protocols and clients. It is often used for internal IT operations and secure access to Windows servers and desktops.
Key Features
- Remote access to Windows desktops and servers
- Works well for administrative access and internal operations
- Supports multi-session usage patterns depending on environment
- Can be paired with centralized management (environment dependent)
- Strong fit for Windows-based enterprise environments
- Supports keyboard, display, and device redirection options (varies)
- Useful for controlled network access scenarios
Pros
- Familiar to many IT teams and commonly used in Windows environments
- Can be cost-effective in environments already aligned with Microsoft infrastructure
- Strong for internal server and desktop management use cases
Cons
- Best experience usually requires proper network and security setup
- Cross-platform support exists via clients, but Windows remains central
- Advanced support workflows may need additional tooling
Platforms / Deployment
Windows / macOS / iOS / Android
Self-hosted (varies by environment)
Security & Compliance
Not publicly stated
Integrations & Ecosystem
Often integrated into Microsoft-centric IT environments and access control practices.
- Identity and access control patterns (environment dependent)
- VPN or secure gateway workflows (environment dependent)
- Monitoring and operational workflows (varies)
- Works with enterprise policy controls (environment dependent)
- Common in server administration patterns
Support & Community
Large global user base and strong documentation coverage. Enterprise success depends on secure configuration and access governance.
Tool 4 — Chrome Remote Desktop
Overview: Chrome Remote Desktop is a lightweight remote access solution designed for simple remote control through a browser-centric workflow. It is commonly used for basic remote access needs with minimal setup.
Key Features
- Quick remote access with simple setup workflows
- Works well for occasional remote assistance
- Unattended access patterns for personal or small-team usage
- Browser-aligned operation model using Chrome ecosystem
- Cross-platform access for common use cases
- Practical for simple remote needs with low admin overhead
- Easy to adopt for small environments
Pros
- Very easy to set up and use for simple scenarios
- Lightweight approach with minimal operational complexity
- Useful for basic remote access without heavy tooling
Cons
- Limited advanced IT support features for large teams
- Governance and auditing features are minimal compared to enterprise tools
- Not ideal for regulated environments needing detailed session control
Platforms / Deployment
Windows / macOS / Linux
Cloud
Security & Compliance
Not publicly stated
Integrations & Ecosystem
Best suited for straightforward remote access with limited integration requirements.
- Works primarily within Chrome-centric workflows
- Minimal enterprise workflow integrations
- Basic access management patterns (environment dependent)
- Limited automation options
- Best for lightweight personal or small-team usage
Support & Community
Large general user community. Support is typically basic and aligned with platform expectations.
Tool 5 — Splashtop
Overview: Splashtop is used for remote access and IT support, with options tailored for teams, education, and business environments. It focuses on a balance of performance, usability, and practical security controls.
Key Features
- Remote access and support workflows for teams
- Unattended access for managed devices (plan dependent)
- File transfer, remote printing, and device access controls
- Admin console and team management features (plan dependent)
- Performance-focused remote sessions for productivity
- Session logging and reporting options (varies)
- Supports multiple device types and user roles
Pros
- Good performance for remote work and support use cases
- Practical administrative controls for small and mid-sized teams
- Often viewed as cost-effective depending on plan
Cons
- Enterprise-level governance features may vary by plan
- Integration breadth depends on subscription and tier
- Some advanced compliance needs may require additional controls
Platforms / Deployment
Windows / macOS / iOS / Android
Cloud
Security & Compliance
Not publicly stated
Integrations & Ecosystem
Often used with IT operations workflows and team-based remote access needs.
- Admin console and role management (plan dependent)
- Device grouping and policy controls (varies)
- Integration with support operations (environment dependent)
- Reporting and audit workflows (varies)
- Deployment and rollout options (varies)
Support & Community
Good documentation and support options that vary by plan. Many organizations adopt it quickly with minimal onboarding time.
Tool 6 — Zoho Assist
Overview: Zoho Assist is a remote support and unattended access tool designed for IT teams and customer support. It is commonly used by SMBs that want remote access workflows plus basic support operations features.
Key Features
- Attended remote support sessions for troubleshooting
- Unattended access for managed endpoints (plan dependent)
- Technician management and permission workflows
- File transfer and remote command options (varies)
- Session scheduling and support workflows
- Reporting features for support operations (varies)
- Works well for support teams needing structured sessions
Pros
- Practical for SMB support teams needing remote access plus structure
- Often integrates well into broader Zoho ecosystem usage patterns
- Straightforward setup for attended support
Cons
- Advanced enterprise auditing needs may require higher tiers or other tools
- Ecosystem benefits are higher if already using related platforms
- Some feature depth depends on plan and configuration
Platforms / Deployment
Web / Windows / macOS / Linux
Cloud
Security & Compliance
Not publicly stated
Integrations & Ecosystem
Often used as part of a broader support workflow stack, especially in SMB environments.
- Ticketing workflow alignment (environment dependent)
- Technician and team controls (plan dependent)
- Reporting exports and operational dashboards (varies)
- API and automation options (varies)
- Stronger fit when combined with related tools in the same ecosystem
Support & Community
Good documentation and support options depending on plan. Community footprint is moderate and SMB-focused.
Tool 7 — LogMeIn Rescue
Overview: LogMeIn Rescue is an enterprise-focused remote support tool used for customer support and IT helpdesk operations. It is designed for high-volume support environments requiring structured workflows and session management.
Key Features
- Attended support for customer devices at scale
- Technician consoles and session routing workflows
- Session collaboration and handoff capabilities
- File transfer and remote diagnostics features (varies)
- Reporting and audit-style visibility (plan dependent)
- Support workflows for helpdesk and call center environments
- Tools for managing support efficiency and quality
Pros
- Strong fit for high-volume support teams and structured helpdesk operations
- Useful session workflows for routing and technician collaboration
- Often adopted by enterprises needing consistent customer support delivery
Cons
- Can be expensive for smaller teams
- Some features and reporting depend on licensing tier
- May be more than needed for simple internal remote access
Platforms / Deployment
Windows / macOS
Cloud
Security & Compliance
Not publicly stated
Integrations & Ecosystem
Often used in customer support operations where workflow integration improves efficiency.
- Helpdesk and CRM workflow alignment (environment dependent)
- Technician management and routing patterns (varies)
- Reporting integrations (varies)
- APIs and operational tooling (varies)
- Add-ons for enterprise support models (plan dependent)
Support & Community
Enterprise-focused support options. Documentation and onboarding are typically strong for large deployments.
Tool 8 — BeyondTrust Remote Support
Overview: BeyondTrust Remote Support is designed for secure remote support in enterprise environments. It is often chosen by organizations that prioritize strong access governance, auditability, and controlled remote sessions.
Key Features
- Secure remote support sessions with strong access control patterns
- Role-based permissions and session governance workflows
- Audit-friendly logging and recording options (varies by deployment)
- Unattended access and privileged support patterns (environment dependent)
- Strong fit for regulated or security-sensitive environments
- Session control features to limit risky actions (workflow dependent)
- Central management console for support teams
Pros
- Strong governance for security-sensitive remote support
- Useful for organizations that need tighter control and auditing
- Good fit for enterprise security and compliance programs
Cons
- Implementation and administration can require planning and skilled ownership
- Cost may be high for smaller organizations
- Some features depend on deployment and licensing choices
Platforms / Deployment
Web / Windows / macOS / Linux
Cloud / Self-hosted (varies)
Security & Compliance
Not publicly stated
Integrations & Ecosystem
Often integrated into enterprise identity, access control, and IT support operations.
- Identity and access workflow alignment (environment dependent)
- Ticketing and ITSM alignment (environment dependent)
- Audit and reporting integration patterns (varies)
- Policy-based session restrictions (workflow dependent)
- Complements privileged access strategies (deployment dependent)
Support & Community
Enterprise support is typically strong. Community content is smaller than consumer tools, but documentation and vendor resources are often more structured.
Tool 9 — ConnectWise Control
Overview: ConnectWise Control is popular with MSPs and IT support teams for remote control, unattended access, and multi-client support workflows. It is known for technician-focused controls and operational management features.
Key Features
- Attended support and unattended access for managed fleets
- Multi-client and multi-tenant style workflows for MSP environments
- Technician management and role-based controls (plan dependent)
- Session grouping and organization for faster operations
- File transfer and remote command support (varies)
- Reporting and audit-style session history (varies)
- Works well for standardized support processes
Pros
- Strong fit for MSPs and structured support organizations
- Practical for managing many endpoints and recurring support workflows
- Good operational control for technicians and sessions
Cons
- Some advanced security features depend on configuration and licensing
- Admin complexity increases as deployments scale
- Best outcomes require clean process and permission discipline
Platforms / Deployment
Windows / macOS / Linux
Cloud / Self-hosted (varies)
Security & Compliance
Not publicly stated
Integrations & Ecosystem
Often used in MSP ecosystems and support operations with workflow integrations.
- PSA and ticketing workflow alignment (environment dependent)
- Technician management and role policies (varies)
- Automation options (varies)
- Reporting and logging workflows (varies)
- Works best with standardized support playbooks
Support & Community
Strong MSP community and practical documentation. Support tiers vary; larger deployments benefit from structured onboarding and internal standards.
Tool 10 — RemotePC
Overview: RemotePC is a remote access tool designed for individuals, SMBs, and teams needing straightforward remote control and unattended access. It focuses on usability and accessible pricing for many common remote work scenarios.
Key Features
- Remote access for unattended devices and remote work
- File transfer and clipboard features for productivity workflows
- Multi-computer access under a single account model (plan dependent)
- Basic management and device organization features
- Mobile access options for remote productivity (varies)
- Practical setup for small teams and individuals
- Session features suitable for everyday remote access needs
Pros
- Simple to adopt for remote work and small-team access
- Often cost-effective for basic remote access requirements
- Good for unattended access use cases and personal productivity
Cons
- Not designed for deep enterprise helpdesk routing workflows
- Advanced auditing and compliance features may be limited
- Integration depth may be lighter than enterprise-focused platforms
Platforms / Deployment
Windows / macOS / Linux / iOS / Android
Cloud
Security & Compliance
Not publicly stated
Integrations & Ecosystem
Best used as a straightforward remote access layer without heavy integration needs.
- Basic device organization workflows
- Lightweight operational usage patterns
- Limited automation and integration capabilities
- Works well for small-team standard remote access
- Complements other IT tools rather than replacing them
Support & Community
Helpful documentation and support options that vary by plan. Community footprint is moderate, and adoption is straightforward for common use cases.
Comparison Table
| Tool Name | Best For | Platform(s) Supported | Deployment | Standout Feature | Public Rating |
|---|---|---|---|---|---|
| TeamViewer | Broad remote support and access across many devices | Windows / macOS / Linux / iOS / Android | Cloud | Flexible attended and unattended access | N/A |
| AnyDesk | Fast, responsive remote control for support and access | Windows / macOS / Linux / iOS / Android | Cloud / Self-hosted | Performance-focused remote sessions | N/A |
| Microsoft Remote Desktop | Windows server and desktop administration | Windows / macOS / iOS / Android | Self-hosted | Strong fit for Windows environments | N/A |
| Chrome Remote Desktop | Lightweight remote access for simple scenarios | Windows / macOS / Linux | Cloud | Simple setup and basic remote access | N/A |
| Splashtop | Remote work and support with practical admin controls | Windows / macOS / iOS / Android | Cloud | Performance with team management options | N/A |
| Zoho Assist | SMB remote support and unattended access workflows | Web / Windows / macOS / Linux | Cloud | Structured support sessions for teams | N/A |
| LogMeIn Rescue | High-volume customer support and helpdesk operations | Windows / macOS | Cloud | Session routing and support workflows | N/A |
| BeyondTrust Remote Support | Secure enterprise remote support with governance | Web / Windows / macOS / Linux | Cloud / Self-hosted | Strong session governance patterns | N/A |
| ConnectWise Control | MSP and IT support with multi-client workflows | Windows / macOS / Linux | Cloud / Self-hosted | Technician-focused endpoint control | N/A |
| RemotePC | Straightforward remote access for individuals and SMB | Windows / macOS / Linux / iOS / Android | Cloud | Simple unattended remote work access | N/A |
Evaluation & Scoring of Remote Desktop Tools
Weights:
- Core features – 25%
- Ease of use – 15%
- Integrations & ecosystem – 15%
- Security & compliance – 10%
- Performance & reliability – 10%
- Support & community – 10%
- Price / value – 15%
| Tool Name | Core (25%) | Ease (15%) | Integrations (15%) | Security (10%) | Performance (10%) | Support (10%) | Value (15%) | Weighted Total (0–10) |
|---|---|---|---|---|---|---|---|---|
| TeamViewer | 8.5 | 8.2 | 8.0 | 6.5 | 8.0 | 8.0 | 6.8 | 7.83 |
| AnyDesk | 7.8 | 8.5 | 7.0 | 6.2 | 8.5 | 7.2 | 7.5 | 7.63 |
| Microsoft Remote Desktop | 7.5 | 7.0 | 7.5 | 6.8 | 7.8 | 7.5 | 8.0 | 7.47 |
| Chrome Remote Desktop | 6.2 | 9.0 | 5.8 | 6.0 | 6.8 | 7.0 | 9.0 | 7.08 |
| Splashtop | 7.8 | 8.3 | 7.2 | 6.5 | 8.2 | 7.2 | 7.8 | 7.62 |
| Zoho Assist | 7.2 | 8.0 | 7.2 | 6.5 | 7.5 | 7.2 | 8.0 | 7.46 |
| LogMeIn Rescue | 8.2 | 7.5 | 7.8 | 6.8 | 8.0 | 7.8 | 6.0 | 7.41 |
| BeyondTrust Remote Support | 8.5 | 6.8 | 7.8 | 7.5 | 7.8 | 7.5 | 6.2 | 7.43 |
| ConnectWise Control | 8.0 | 7.5 | 8.2 | 6.8 | 7.8 | 7.5 | 7.0 | 7.60 |
| RemotePC | 6.8 | 8.5 | 6.0 | 6.0 | 7.0 | 6.8 | 8.8 | 7.12 |
How to use the scores:
- Use the totals to shortlist, then validate with a pilot using your real devices and networks.
- If you are an MSP or support team, prioritize Core, Integrations, and Support.
- If remote work is your main use case, prioritize Ease, Performance, and Value.
- Security scoring is conservative because many details are not publicly stated, so validate via your vendor and internal policies.
- Tools with close totals should be compared using the scenarios that matter most to your team.
Which Tool Is Right for You?
Solo / Freelancer
- Chrome Remote Desktop and RemotePC are practical when you want simple remote access with minimal setup.
- Microsoft Remote Desktop is useful if most of your work is Windows-based and you can control the network setup.
- Choose AnyDesk if you need responsive control often and want a lightweight workflow.
SMB
- Splashtop and Zoho Assist are strong choices when you need a balance of cost, admin controls, and team support workflows.
- TeamViewer works well when you need broad device coverage and flexible support sessions.
- RemotePC is suitable for basic unattended access and remote work at a predictable cost.
Mid-Market
- TeamViewer, AnyDesk, and Splashtop can support structured IT operations with consistent access controls.
- ConnectWise Control is strong if you run many endpoints and need technician-oriented workflows.
- Combine remote tools with clear processes: ticket ownership, session logging expectations, and permission rules.
Enterprise
- BeyondTrust Remote Support and LogMeIn Rescue are often considered when governance, auditing, and structured helpdesk operations matter.
- TeamViewer can fit enterprise needs when paired with strict policies and admin controls.
- Enterprises should standardize access: role-based permissions, approval flows for sensitive sessions, and routine review of session logs.
Budget vs Premium
- If budget is the priority, Chrome Remote Desktop and RemotePC cover many simple needs.
- For premium support operations, BeyondTrust Remote Support and LogMeIn Rescue can justify cost when governance and scale are essential.
- Mid-tier tools like Splashtop and Zoho Assist often provide a strong balance for growing teams.
Feature Depth vs Ease of Use
- For deep support workflows and team routing, LogMeIn Rescue and ConnectWise Control are strong options.
- For ease and quick adoption, Splashtop, AnyDesk, and RemotePC are commonly chosen.
- TeamViewer often sits in the middle with broad features and cross-platform convenience.
Integrations & Scalability
- MSPs typically benefit from ConnectWise Control due to support workflow alignment and multi-client patterns.
- Larger IT teams should prefer tools that support structured permissions, reporting, and consistent policy enforcement.
- If you rely on ticketing processes, choose a tool that fits your operational rhythm, even if integration details vary by plan.
Security & Compliance Needs
If compliance details are not clearly stated, reduce risk through operational controls:
- Enforce MFA and least-privilege technician roles
- Limit file transfer and clipboard usage for sensitive environments
- Require session logging and controlled unattended access
- Standardize approvals for high-risk devices or privileged sessions
- Review logs and access lists periodically to prevent stale permissions
Frequently Asked Questions
What is the difference between remote desktop and screen sharing?
Remote desktop allows full control of the remote system, while screen sharing may only show the screen or allow limited interaction. Remote desktop is better for troubleshooting and admin work, while screen sharing is often enough for demos or guidance.
Which tool is best for IT support teams?
Support teams typically need attended sessions, technician controls, and session history. Tools like TeamViewer, LogMeIn Rescue, BeyondTrust Remote Support, and ConnectWise Control are common choices depending on governance needs.
What is unattended access and when do I need it?
Unattended access lets you connect to a device without the user being present. It is useful for server maintenance, patching, overnight fixes, and supporting remote endpoints in distributed organizations.
How can I make remote access more secure?
Use MFA, restrict technician permissions, limit file transfer, and keep session logs. Also review access lists regularly and remove stale devices or old technician accounts to reduce risk.
Do these tools work well on slow internet connections?
Performance varies by tool and configuration, but many optimize for low bandwidth. Always test under your real network conditions, including mobile hotspots and high-latency remote locations.
Can remote desktop tools be used for server administration?
Yes, many teams use them for server access and troubleshooting. Microsoft Remote Desktop is often used for Windows servers, while other tools can cover cross-platform needs depending on environment controls.
Should I record remote sessions?
Session recording can be valuable for auditing, training, and incident review, especially in regulated environments. However, recording policies should respect privacy and be clearly communicated to users.
How do I choose between a cloud and self-hosted deployment?
Cloud is easier to adopt and maintain, while self-hosted can provide more control over data and access flows. The right choice depends on your security policies, operational capacity, and compliance expectations.
What are the most common mistakes during rollout?
Common mistakes include weak permission controls, too many technicians having full access, no clear approval flow, and inconsistent device naming. Another issue is skipping pilot testing, which leads to surprises during real incidents.
How should I run a pilot before buying?
Select a small set of devices across OS types, test attended and unattended access, validate file transfer rules, and measure performance. Also verify admin workflows like permissions, logging, and technician onboarding to ensure it fits daily operations.
Conclusion
Remote desktop tools are not just about connecting to a device—they shape how quickly your team can resolve incidents, protect access, and support people who are working from anywhere. The best choice depends on your operating model. If you are focused on general-purpose support across many platforms, TeamViewer or AnyDesk can be practical. If you run structured helpdesk operations at scale, LogMeIn Rescue or BeyondTrust Remote Support can offer stronger governance patterns. For MSP-style multi-client support, ConnectWise Control is often a strong fit. For basic remote work and occasional access, RemotePC or Chrome Remote Desktop can be enough. Shortlist two or three tools, run a pilot on real networks, confirm permission controls and logging, and then standardize rollout with clear policies.