When DevOps and ITSM Collide: Mistakes to Avoid

Source – devops.com In many ways the DevOps movement evolved as a reaction against the worst elements of IT service management (ITSM). IT leaders wanted to get from under the yoke of overly complex processes, bureaucracy and red tape to speed up software delivery, and to just get stuff done. Now that DevOps has kicked into full gear at so many organizations, the question remains: What do we do about ITSM? While the instinct in some may be to completely ditch

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