DevOps support strategies for an effective, informed help desk
Source –Â techtarget.com These are the battles of DevOps support — in particular outsourced support. In situations like these, uncontrolled DevOps adoption idolizes change and speed without consideration of the help desk and users who rely on them. The promise of DevOps is that it gets much-needed functionality to the business rapidly, using the various C’s of CI/CD:Â continuous integration, continuous development, continuous delivery and continuous deployment. IT organizations generally believe that users can absorb small, incremental changes introduced through a DevOps
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