Why your contact centre needs to embrace the cloud computing revolution

Source: globalbankingandfinance.com It shouldn’t come as a surprise to anyone involved in the technology sector that cloud computing is taking over virtually every industry. Although it has been around for longer than most people think, the last few years have seen cloud-based solutions take on a new prominence – and the contact centre is no exception to this. In fact, industry analysts confirm that companies looking to modernise their contact centres to deliver exceptional customer experiences are all short-listing cloud

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