How to Use APM to Hold Cloud Providers Accountable

Source – Here’s the challenge: Cloud providers’ service level agreements (SLAs) typically stop at the edge of their cloud, while your internal service level expectations run end to end. Measuring performance from the end user to the application and back, including device details, user productivity and page load times, is essential for customer satisfaction and continuous performance tuning. How long does it take to launch an online app, open a work order or complete a claim form? What are execution

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