Columbus, OH, June 25, 2021 –(PR.com)– Today, Proven Optics LLC, a practitioner-founded software and services company, announced the Proven Optics Enterprise Budgeting & Forecasting Application and the ITFM Cost Modeling Application from its Financial Management Application Suite are now certified as part of the ServiceNow Built on Now Program. This new Application Suite combines the platform native capabilities with over twenty years of Technology Business Management (TBM) practitioner experience to bring a modern approach to financial management. These solutions have met the high standards of the ServiceNow Built on Now Program designed to recognize partners with proven ServiceNow expertise that creates value for customers across industries.

The Financial Management Application Suite combines an industry agnostic experience with digital workflows to evolve the end user, financial manager, and leadership user experience. The Enterprise Budgeting & Forecasting Application manages the annual budgeting process, monthly forecasting, and actuals monitoring on the ServiceNow platform. The ITFM Cost Modeling Application has service-based costing that enables next generation ITFM Cost Modeling for IT leaders to drive strategic decision-making capabilities and better business outcomes. Accompanying the Cost Modeling Application is an application that facilitates customer invoicing and chargeback of the different IT services customers are consuming in the cost model.

“Building on the Now Platform created easy accessibility for our customers to onboard into these applications and completely divorce themselves from 90% of the technical challenges that come from implementing a standalone point solution,” said William Miller, Founding Partner of Proven Optics.

Leveraging the Now Platform’s native functionality, these capabilities have redefined what ease-of-use means for the stakeholder. Features like workflow automation, CMDB integrations, and automatic allocation tables eliminate data maintenance and clean up across multiple teams and drives the focus towards outcomes and analysis for leadership.

You can find the Proven Optics Enterprise Budgeting & Forecasting Application and the Proven Optics ITFM Cost Modeling Application on the ServiceNow store today. Public Sector versions of these Applications are also available.

The ServiceNow Built on Now program empowers partners to build, test, certify, distribute and sell applications for the Now Platform. Built on Now-designated solutions deliver Now Certified digital workflows for the Now Platform, at scale, through the ServiceNow Store, OEM, and Service Provider (SP) channels.

Proven Optics is a software and services company that focuses on one thing: Financial Management. We help clients in both IT and Finance organizations implement financial management toolsets on SaaS platforms that leverage our 20+ years of practitioner experience and 100+ Commercial & Federal implementations. Our solutions enable financial management modernization to provide IT & Finance leaders with the necessary analytics and insights to make better business decisions. For information or demonstration of our products, please contact Ben Perkins at ben.perkins@provenoptics.com.

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

June 1, 2021 – ServiceNow, a company that streamlines work processes with modern digital workflows, recently debuted its first product designed for the manufacturing sector. The company is partnering with Siemens Energy to provide a software service that allows energy companies to monitor, identify and respond to cyber threats intended to attack critical infrastructure.

This partnership and new offering couldn’t have come at a better time, said Leo Simonovich, head of Industrial Cybersecurity at Siemens Energy. “The energy landscape is the most attacked sector of critical infrastructure, and for good reason: it’s the backbone of our economy,” Simonovich said. “Legacy assets, like control systems and PLCs, are being brought online and connected to other assets to realize the benefits of digitalization. Every new asset that gets connected introduces new vulnerabilities in the infrastructure.”

Marshall Tyler, vice president of Industry Solutions at ServiceNow, said customers have been asking for help securing critical infrastructure, so ServiceNow is happy to answer the call. “This is the #1 thing our customers have asked us to do,” he said. The company’s workflow automation platform enables an enterprise to optimize business processes in any area, including logistics, customer service, employee hiring or scientific discovery.

The Siemens Energy solution combines AI-based software from Siemens’ Managed Detection and Response (MDR) service with ServiceNow’s Operational Technology Management software to detect cyber anomalies and create a workflow to streamline their mitigation.

“Various parts of an organization—such as the field, operations center and control room—have to work together quickly to stop cyber threats,” Simonovich said. “We are helping create bridges between these different parts of an organization. With our joint capabilities, we are providing a detection capability that allows operators to zero in on threats without shutting down the whole system.”

“We are taking the IT expertise we have gained over the years and applying it to the manufacturing sector,” said Abhijit Mitra, vice president and GM, Industry Products, at ServiceNow. “We are applying our workflow platform in the area of operational tech management.” He explained that after various anomalies—potential or definite cyber threats have been identified—they need to be prioritized. “ServiceNow will help orchestrate the workflow for dealing with these threats.”

ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, has been named a Leader in the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Center. This is the second consecutive year that ServiceNow has been recognized as a Leader for its Customer Service Management (CSM) solution. According to a 2021 Gartner Market Share report, ServiceNow’s market share in worldwide revenue grew 75.6% in the Customer Service and Support market in 2020.

Transforming customer service requires looking at the end-to-end customer experience from initial engagement through issue resolution. Organizations traditionally focus on the engagement layer of customer service, which involves how customers make requests and how agents perform on the phone and in chats. Delivering great customer experiences also requires streamlining and automating the other critical aspect of customer service – fulfilling customers’ requests – which is performed in the customer operations layer.

ServiceNow offers a unique set of capabilities, enabled by digital workflows, that unite front-, middle- and back-office teams to simplify engagement, solve issues quickly and fix problems before customers notice they exist.

“Speed, agility and efficiency are must-have requirements for customer service in today’s environment,” said John Ball, SVP and GM of Customer Workflow Products at ServiceNow. “Powered by the Now Platform, ServiceNow delivers a complete solution for customer engagement and operations to improve the end-to-end customer experience and drive operational efficiency across industries.”

ServiceNow Customer Service Management is expected to be a $1B annual contract value (ACV) business for the company with an ACV run rate of more than $400 million as of the end of 2020. More than 1,500 customers use ServiceNow Customer Workflow products to modernize their customer service operations and drive customer loyalty, including AT&T, Capita Software, Lloyds Bank and Swarovski.

ServiceNow believes Gartner’s recognition of its CSM portfolio validates its approach to enhancing customer experiences by connecting customer engagement and customer operations with digital workflows.

ServiceNow has continued to enhance and evolve its CSM offering, with innovations including:

Workforce Optimization provides clear visibility into performance, makes customer service operations more efficient and gives managers actionable tools to manage their most important resource–people.
Process Optimization enables organizations to visually discover bottlenecks and inefficiencies where automation and streamlined workflows can improve the end-to-end customer experience.
Engagement Messenger for CSM provides contextual services and allows customers to both natively embed self-service into any web application and have the ability to escalate to human assistance. This capability powers knowledge management, service catalog, live chat and virtual agents, all through a consumer-grade experience.

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Use of Forward-Looking Statements

This press release contains “forward‑looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow’s customer service management products and customer workflows. Such forward‑looking statements include statements regarding expected performance and benefits of such products and workflows. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward‑looking statements we make. We undertake no obligation, and do not intend, to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include: (i) changes in the regulatory and competitive landscape and (ii) uncertainty as to whether sales will justify these investments in customer workflows and customer service management products. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.

ServiceNow

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.

2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

ServiceNow, a cloud-based service ticket workflow application partnered with ZScaler to provide customers the option to maintain security for remote workers via ZScaler’s zero trust access.

Amit Raikar, vice president of technology alliances and business development at ZScaler, said the new integrations will enable ServiceNow users to have zero-trust connectivity to the ServiceNow platform with all the data protection policy enforcement for data in motion and at rest.

The new integration also extends to automation. With integration in ServiceNow and ZScaler, the system can check whether a particular file or url is malicious and automate the process of blocking it. “Typically the processes to respond to these security incidents are manually done,” Raikar said, adding that with the enrichments through automation, security teams can be more effective.

“They can now reduce false positives and false negatives and be more efficient, because by reducing manual tasks you are reducing errors,” Raikar said.

Another benefit of the partnership: ServiceNow customers can connect through one of ZScaler’s 150 data centers around the world, with users connecting to the closest data center geographically, versus getting routed through a centralized data center in the United States.

“The migration of applications and data to the cloud is driving network transformation,” said Amit Sinha, president and CTO at Zscaler. “Simultaneously, organizations are shifting to a hybrid workforce where work from anywhere has quickly become the norm, requiring a completely new approach to security, built on zero trust.”

14th June 2021; London, UK: Orbus Software, a global software vendor and recognised leading provider of Enterprise Architecture software for digital transformation, today announces its enhanced integration with ServiceNow, the world’s leading cloud platform for IT Operations and Service Management.

This enhancement provides Orbus Software’s customers with the ability to import any IT component from ServiceNow into the iServer Suite, and the bi-directional option means that application records with business metadata can be exported effortlessly to ServiceNow. Ultimately, this gives customers unparalleled visibility across both their business and IT landscapes, making it easier for Enterprise Architects to align business and technology strategies, reducing overall business and operational risk.

The enhanced integration will also bring benefits to the C-suite right through to IT Operations teams. For IT operations, the ServiceNow integration offers increased business context concerning IT services, allowing for the development of better informed technology roadmaps. For executives, this includes better control over investments and cost savings across their IT portfolios.

Existing Orbus Software customers benefiting from the ServiceNow integration include: RSA Insurance, Scotia Bank, Nomura, Anglogold Ashanti, Genomic Health and University of Newcastle, Australia.

Michael D’Onofrio, CEO at Orbus Software: “Our customers are increasingly looking for interconnected cloud platforms that sit at the heart of their digital transformation initiatives, and enhancing our bi-directional ServiceNow integration further strengthens our position as the leading global provider of Enterprise Architecture solutions. This comprehensive integration with ServiceNow is just one of many turnkey integrations we offer across a range of best-in-breed cloud solutions that together make the iServer Suite the Enterprise Architecture solution of choice for CIOs and their teams.”

— ENDS —

Orbus Software
Headquartered in London and founded in 2004, Orbus Software is a global software vendor and a recognised leading provider of software and services for digital transformation. Its solutions drive alignment between strategy and execution, leveraging familiar Microsoft tools to ensure rapid adoption and best-in-breed functionality.

Orbus Software’s market leading iServer Suite provides customers with a strategic decision-making platform that address key transformational disciplines, including Enterprise Architecture (EA), Strategic Portfolio Management (SPM), Business Process Analysis (BPA) and Governance, Risk and Compliance (GRC).

Orbus Software’s customers are predominantly large, blue chip and government organisations located across the Americas, EMEA, Australasia and the APAC region, spanning all industry verticals. The company is customer-centric to its core, and wholly focused on delivering technological innovation that further accelerates customer success. Customers include AstraZeneca, IKEA, Motonovo, Kelloggs, Dell, Mastercard, New York Power, Mayo Clinic, Rio Tinto, Brisbane Airport, CIB Bank, Schroders and Saab.

Zscaler and ServiceNow have announced new integrations designed to enhance customer’s zero trust architectures by providing complete control of sensitive cloud-based data and fast threat detection and response.

The new offering provides native ingestion of Zscaler’s cloud security threat intelligence in order to accelerate threat investigation and response workflows for cloud-first organisations, the companies state.

It provides security teams with the ability to view actionable data using a single console, reducing the need to use different management tools for point products.

With Zscaler Data Protection integrations, customers can improve data protection and compliance on the ServiceNow Now Platform, according to the companies.

By allowing Zscaler to control authentication, remote and unmanaged devices can be restricted from accessing ServiceNow’s platform and data.

Devices can only access ServiceNow through Zscaler, whereby security policies and access control to sensitive data can be enforced.

Specific benefits of the Zscaler and ServiceNow integrations include:

Restore data protection and compliance: Businesses can improve data visibility and help prevent exfiltration by scanning designated ServiceNow instances for sensitive data and violations in order to be able to quickly understand how data is being used and who is accessing it.

Securely enable work from anywhere: Unmanaged and BYOD devices are prevented from accessing the Now Platform and the sensitive data that resides in it, enabling a secure work-from-anywhere experience across secure managed devices only.

Streamline incident response: The addition of Zscaler Threat intelligence to incident response workflows within the ServiceNow Security Incident Response Security Orchestration, Automation, and Response (SOAR) solution allows IT leaders to respond more quickly to emerging threats and gain better fidelity across emerging incidents.

Additionally, ServiceNow can automate the addition of new malicious domains and URLs into Zscaler Internet Access to immediately contain a threat.

Zscaler president, CTO and board member Amit Sinha says, “The migration of applications and data to the cloud is driving network transformation.

“Simultaneously, organisations are shifting to a hybrid workforce where work from anywhere is quickly becoming the norm, requiring a completely new approach to security, built on zero trust.

“Zscaler ensures that only authenticated users and secure devices can access ServiceNow, based on business policies and without putting them on the same network.

“By sharing threat intelligence and leveraging context based access controls, Zscaler and ServiceNow can reduce business risk, simplify compliance and improve work from anywhere user experience.”

ServiceNow SVP of IT workflow products says, “As modern companies race to digitise, rapid technology and data growth have made data privacy and security a board-level concern.

“ServiceNow’s workflows create an enterprise-wide fabric that help ensure the resilience and agility of a company’s digital landscape.

“The Zscaler collaboration extends our workflows to help customers investigate and mitigate security issues that can disrupt business and tarnish brands.”

MINNEAPOLIS–(BUSINESS WIRE)–Crossfuze, a ServiceNow Elite partner, has named Jennifer Bierman as the Senior Vice President of ServiceNow Global Delivery. This pivotal role will define how Crossfuze serves their customers into the future. Bierman’s addition to Crossfuze leadership poises the company for further growth within the ServiceNow ecosystem and the business advisory landscape overall.

We are very excited and privileged to add Jennifer to our leadership team,” says Crossfuze CEO Chris Howard. “Jennifer brings a perspective and set of experiences that represent the journey Crossfuze is on and the service delivery organization we intend to create. Her people-centered leadership, focused on execution excellence, will serve our team and, most importantly, our customers well.”

As the Senior Vice President of ServiceNow Global Delivery, Bierman will be leading a large global team which counts award-winning talent and five ServiceNow Certified Master Architects among their ranks. Under Bierman’s leadership, the team will focus on building and strengthening deep relationships with new and existing clients, while defining the vision and strategy that will enable the next phase of capability and revenue growth.

Bierman plans to leverage her experience both as a consultant and a leader to create meaningful experiences for the Delivery team, encouraging team members to grow in their individual careers so they can drive growth for the team and company overall. “One of my favorite challenges,” states Bierman, “is creating a culture where people want to work, and figuring out how to engage consultants – whether they’re on a project that teaches them a new skill or allows them to demonstrate a competency that positions them to take a leadership role.”

Bierman also aims to further develop the partnership between the Crossfuze Sales and Delivery teams. As Crossfuze looks to expand their service offerings throughout EMEA and North America, this kind of tight partnership will be crucial to unifying a deep understanding of clients’ needs with a vision for “what’s possible.”

Bierman has more than 15 years of experience leading teams and growing client relationships through service delivery as a Client Partner and Senior Director at Slalom Consulting in Chicago, Illinois and Austin, Texas. During her tenure, the company experienced exponential growth – from two U.S. offices with 250 employees to a global organization with 40 offices and almost 10,000 employees.

Today, Bierman joins the leadership of an organization already recognized as No. 1 in ServiceNow customer satisfaction, a ServiceNow Global Accelerated Growth Partner and ServiceNow’s Accelerated Growth Partner of the Year for EMEA (Europe, the Middle East and Africa).

Crossfuze

Crossfuze, a ServiceNow Elite Partner, is a four-time ServiceNow award recipient for customer service excellence and rapid account growth. With over 2,500 implementation, 20 years of enterprise service management experience and a global reach, Crossfuze is known for providing superior service and in-depth knowledge that enable Business and IT leaders to achieve their ServiceNow vision. For more information about Crossfuze services

MR Accuracy Reports recently introduced new title on “Global Cloud Field Service Market : Industry Analysis, Size, Share, Growth, Trends, and Forecasts 2021-2027” from its database utilizing diverse methodologies aims to examine and put forth in-depth and accurate data regarding the global Cloud Field Service market. The report provides study with in-depth overview, describing about the Product / Industry Scope and elaborates market outlook and status (2021-2026). The report is curated after deep research and analysis by experts. It consists of an organized and methodical explanation of current market trends to assist the users to entail in-depth market analysis. The report encompasses a comprehensive assessment of different strategies like mergers & acquisitions, product developments, and research & developments adopted by prominent market leaders to stay at the forefront in the global market.

The Cloud Field Service Industry and familiarizes them with the latest market trends, challenges, opportunity, industry information, and market share. The report content includes technology, industry drivers, geographic trends, market statistics, market forecasts, producers, and raw material/equipment suppliers. Global Cloud Field Service market size was xx million US$ and it is expected to reach xx million US$ by the end of 2026, with a CAGR of XX between 2021 and 2026.

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Growth drivers:

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The report is curated on the basis of segmentation and sub-segmentation that are aggregated from primary and secondary research. Segmentation and sub-segmentation is a consolidation of industry segment, type segment, channel segment, and many more. Further, the report is expanded to provide thorough insights on each segment.

Promising Regions & Countries Mentioned In The Cloud Field Service Market Report:

North America ( United States)
Europe ( Germany, France, UK)
Asia-Pacific ( China, Japan, India)
Latin America ( Brazil)
The Middle East & Africa
Regional analysis:

The report covers all the regions in the world showing regional developmental status, the market volume, size, and value. It facilitates users’ valuable regional insights that will provide a complete competitive landscape of the regional market. Further, different regional markets along with their size and value are illustrated thoroughly in the report for precise insights.

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The report is curated after a SWOT analysis of major market leaders. It contains detailed and strategic inputs from global leaders to help users understand the strength and weaknesses of the key leaders. Expert analysts in the field are following players who are profiled as prominent leaders in the Cloud Field Service market. The report also contains the competitive strategy adopted by these market leaders to the market value. Their research and development process was explained well enough by experts in the global Cloud Field Service market to help users understand their working process.

Key Details & USPs of the Existing Report Study:

Worldwide-level market size of Cloud Field Service Market in terms of Volume (K Units) and Value (USD Million) for historical period (2016 – 2020) and projected years (2021 – 2027)
Region-level (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa) market size of Cloud Field Service Market in terms of Volume (K Units) and Value (USD Million) for historical period (2016 – 2020) and projected years (2021 – 2027)
Country-level (U.S., Canada, Germany, UK, France, Spain, Italy, China, Japan, India, South Korea, Southeast Asia, Brazil, Mexico, GCC, South Africa, RoW) market size of Cloud Field Service Market in terms of Volume (K Units) and Value (USD Million) for historical period (2016 – 2020) and projected years (2021 – 2027)
Type market size bifurcated into its individual Product Type (Concentration, Temperature, Combustion, Conductivity, and Others) in terms of Volume (K Units) and Value (USD Million) for historical period (2016 – 2020) and projected years (2021 – 2027)
Demand Side and Supply Side Perspective and analysis
Company/Players/Manufacturers/Vendors/Service Providers Market Share
Competitive Landscape, Competition Matrix, and Player Positioning Analysis
Market Dynamics, Trends, Factors affecting market growth during upcoming year
Key Buyers and End-User Analysis
Value Chain & Supply Chain Analysis including Distribution and Sales Channels as well as Forward and Backward Integration scenarios
Manufacturing Cost Structure Analysis
Key Raw Materials Analysis
Key Pricing Strategies adopted in the market
Key Marketing Strategies adopted in the market
Porters Five Forces Analysis
SWOT Analysis
PESTLE Analysis

What Reports Provides

Full in-depth analysis of the parent market
Important changes in market dynamics
Segmentation details of the market
Former, on-going, and projected market analysis in terms of volume and value
Assessment of niche industry developments
Market share analysis
Key strategies of major players
Emerging segments and regional markets
Testimonials to companies in order to fortify their foothold in the market.
Also, Research Report Examines:

Competitive companies and manufacturers in global market
By Product Type, Applications & Growth Factors
Industry Status and Outlook for Major Applications / End Users / Usage Area

Operators can remain successful but risk missing out on new revenue streams and being relegated to a less important role in the connectivity ecosystem if they don’t pursue key as-a-service offerings, a ServiceNow executive told Fierce.

On Tuesday, June 8, a panel of experts will delve into the challenges and opportunities around Network-as-a-Service (NaaS), Platform-as-a-Service (PaaS) and Infrastructure-as-a-Service offerings during FierceTelecom’s free summer Blitz Week event. Ahead of the session, ServiceNow director of product management Tom Schnarr told Fierce telcos do have the option to pursue a pure connectivity play, but will lose out on an opportunity to own the end customer as the technology landscape shifts.

“There will always be a demand for network and connectivity services, so the telco industry will continue to provide that. But now there’s more and more competition in that telco industry,” he said, adding as-a-service offerings represent “an opportunity to make great new amounts of revenue but it’s also a risk in their footprint and to the current offerings they have.”

For those not in the know, Google Cloud senior director of outbound product management for telecom and edge Gabriele Di Piazza explained NaaS “is a model in which customers rent networking services from a third-party vendor instead of building their own network infrastructure.” Meanwhile, PaaS and IaaS are both cloud computing models, with the former allowing customers to run and manage cloud applications and the latter providing resources such as capacity on demand, he said.

Di Piazza told Fierce enterprises are adopting these service models “to keep up with changing business requirements, new application needs, security threats [and] increased complexity” and reap the benefits of “greater speed, agility, scale and reduced costs.”

In terms of whether telcos or cloud players should be the one to deliver them, Di Piazza said “there isn’t a one-size-fits-all approach for providing these services.” He acknowledged there are benefits to telcos and cloud companies working together in some cases, noting a cloud network like Google’s can “pair very nicely” with that of a CSP to provide global reach and scale.

Schnarr had slightly different take, arguing telcos have an leg up in this space – at least for the time being. “The telcos have a critical asset, they own the network and the network is a critical part of this capability,” he said, but warned cloud players “are building their own networks and they can lease the spectrum.”

“That network and the ability to move the workload around is an advantage the telcos have that the cloud providers are going to be gaining as quickly as they can,” he stated.

In terms of where to start the as-a-service journey, Schnarr said it’s important for telcos to begin developing a service model and catalog. “It really starts with that, how do you describe your capabilities from a technical perspective so now there can be modularity built up into the offer we want to make available…It can then follow a consistent pattern,” he explained.

Schnarr added the process of deploying as-a-service offerings should be thought of as a marathon rather than a sprint. For example, he said, one Tier-1 operator ServiceNow works with started with just one product, which took about six weeks to model. Since then, it’s been able to onboard additional services at a pace of one about every four weeks. “It’s going to take us several years before we get all their services on board, but the snowball is quickly building and we’re able to increase the speed as momentum grows,” he concluded.

A thorough investigative guide to assess multiple market developments in “Global SaaS Cloud Computing Market” has been recently compiled in the growing repository. The report is a reliable guide to encourage thought proficient business scenario assessment, complete with dynamic segment profiling, key player mapping as well as regional development guide to maneuver high efficiency. The various categories of the global SaaS Cloud Computing market have been figuratively discussed under distinct categories comprising of essential market elements such as market definition, product categories and their subsequent applications along with market specificities, cost structures and material details such as their source and origin are all well compiled in this explicit research study on global SaaS Cloud Computing market.

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TOP COMPANIES PROFILED:
Microsoft
Splunk
Adobe
Intuit
ServiceNow
Salesforce
Atlassian
Shopify
Zoom
Workday
Veeva
Datadog
Slack
Twilio

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SEGMENTED BY PRODUCT TYPE:
Private Clouds
Public Clouds
Hybrid Clouds

strong SEGMENTED BY APPLICATION TYPE:
Business
HR
Information Management

The research study can answer the following Key questions:
• What are the prominent factors driving the SaaS Cloud Computing Market across different regions?
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Blancco Technology Group, provider of data erasure and mobile device diagnostics, has integrated with ServiceNow to enable data sanitization capabilities directly from the Now Platform. As a certified ServiceNow Independent Software Vendor (ISV), Blancco’s Secure Data Erasure app is now available on the ServiceNow Store, an enterprise application marketplace.

According to the vendors, the integration between ServiceNow IT Asset Management and Blancco simplifies the data sanitization process by allowing ServiceNow customers to perform secure, enterprisewide data erasure within their existing IT asset management services. Customers also have access to a centralized view of all managed assets from which they can trigger the remote erasure process. This single-source approach further streamlines and simplifies IT asset management across the organization, giving enterprises the ability to remotely, securely and easily erase devices anytime, anywhere.

“Enterprise security teams today are on high alert due to the increased number of company IT assets being used by at-home workforces, making the need for secure remote data sanitization greater than ever,” said Matt Jones, CEO, Blancco. “Our collaboration with ServiceNow enables global businesses to fortify data security, seamlessly consolidate risk mitigation strategies, and meet regulatory compliance and certification mandates with a proven remote data erasure process that is both user friendly and cost-efficient.”

More specifically, the Blancco Secure Data Erasure app allows IT teams to:

remotely trigger and monitor erasure of servers, loose drives, PCs, laptops and other drive-dependent devices—capturing results with centrally stored, audit-ready reports to prove compliance with data protection regulations such as GDPR, CCPA and more.
view erasure-eligible ServiceNow assets and apply erasures through approvals, workflows, scripting or on-demand from the user interface, reducing labor costs and improving efficiency.
choose from more than 25 data erasure standards, including DoD 5220.22-M, NIST 800-88 Clear and Purge, and Blancco’s patented SSD erasure method to ensure that data is protected according to enterprise and industry requirements.
The eradication of confidential data from used drives and devices also allows IT asset managers and data center administrators to extract additional value from used technology assets by extending device use, a practice that supports corporate social responsibility programs through the reduction of e-waste

Since the Highmetric brand goes with the Gryphon acquisition, the remaining company has rebranded as MajorKey Technologies. Acacia will continue to build MajorKey as a market leader amongst its investments in technology product and services companies delivering cloud-enabled digital transformation for commercial and government clients.

Acacia first acquired The Column Group in May 2019 and completed two bolt-on acquisitions before unifying the company under the Highmetric brand earlier this year. Over that time, the company’s ServiceNow division continued to grow rapidly— consolidating its position as one of the world’s leading ServiceNow Elite Partners. In March, Highmetric was recognized by ServiceNow as the 2021 Americas Customer Workflow Partner of the Year.

“As a result of Highmetric’s exceptional reputation, we received several unsolicited approaches to acquire its ServiceNow practice,” said Acacia Group partner Craig Dawson. “Gryphon demonstrated that they have both the vision and resources to build a truly global ServiceNow business. We wish them every success in their new endeavour.”

Operating as MajorKey Technologies, the remaining business brings together over 420 technical, sales and delivery specialists focused on helping public and private sector clients unlock the benefits of cloud-enabled digital transformation. Their solutions architecture, software development and managed services expertise encompasses a range of capabilities, including Enterprise Service Management, Cloud Operations, Identity and Access Management, and DevSecOps.

The Acacia Group is working with the MajorKey management team on ambitious plans to grow the company’s existing core practices as well as investing in new technologies and capabilities.

The company’s ultimate mission is to enable clients to respond to the needs of their customers as one cohesive, agile unit across their entire enterprise, aligning people with process, and process with technology.

MajorKey is one of Acacia’s focused investments in companies developing and delivering products, professional and managed services to enterprise clients and government agencies, with an emphasis on cloud-enabled digital transformation. Acacia’s other investments include Applied Insight and ID Technologies, both focused on the US federal technology sector and recognised for their award-winning cloud and endpoint security product innovations. Together, these Acacia-backed companies are enabling thousands of government and commercial users to collaborate securely in delivering high quality services to their customers and the nation.

Jefferies LLC acted as the exclusive financial advisor, and Miles and Stockbridge PC served as legal counsel to Highmetric on this transaction.

The latest research report titled Global SaaS Spend Management Software Market 2020 by Company, Regions, Type and Application, Forecast to 2026 is a highly comprehensive research document released by MarketQuest.biz that offers thorough synopsis of the industry. The report discusses major players, competitive intelligence, market dynamics, and geographic opportunities. The report shows the market’s basic introduction and description of the market. Independents sections are explained covering each of the major regions, as well as the trends of the market products within those regions. The report gives information on the key drivers, constraints, and opportunity evaluation for the report readers/viewers to get a current market scenario. It also estimates the absolute growth revenue value of the market across the globe over the forecast period 2020-2026.

Market Synopsis:

The goal of this examination is to analyze the global SaaS Spend Management Software market patterns, development openings, key end-client ventures, and market-driving players. It also throws light on the key improvements in the market. The realities and information is portrayed utilizing outlines, diagrams, pie graphs, and other pictorial representation as for its present patterns, elements, and business scope and key measurements. Furthermore, the study presents the potential industry supply, market demand, market value, market competition, key market players, and the industry estimate from 2020-2026. Overall insights into the crucial advancement drivers, remarkable challenges, notable trends, latest technological advancements are covered.

The major players operating in the global market are: Flexera, Blissfully, Zylo, Aspera, Intello, ServiceNow, Alpin, Cleanshelf, Binadox, Torii, BetterCloud, G2 Track

Product type categorizes the market into: Professional Software, All-in-one Solution

Product application divides the market into: Large Enterprises, SMEs

Geographically, the detailed analysis of consumption, revenue, market share, and growth rate, historic and forecast (2015-2026): North America (United States, Canada and Mexico), Europe (Germany, France, UK, Russia and Italy), Asia-Pacific (China, Japan, Korea, India and Southeast Asia), South America (Brazil, Argentina, etc.), Middle East & Africa (Saudi Arabia, Egypt, Nigeria and South Africa)

Our exploration specialists majorly ascertain the significant aspects of the global SaaS Spend Management Software market report. It also provides an in-depth valuation in regards to the future advancements relying on past data and present circumstances of the market situation. In this study report, we have investigated the principals, players in the market, geological regions, product type, and market end-client applications. The report specifies, clarifies, and analyses the product sales amount, value and market share, market rivalry landscape, SWOT analysis, and development plans for the future.

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DataIntelo has recently published a comprehensive report entitled Global IT Process Automation Market focusing to offer a complete overview of the market. This report provides a latest updated information regarding various crucial aspects of the market, which are expected to have a major impact on the market trend and performance during the forecast period. One key aspect is that the report is prepared in such a manner that it would surely assist the needs of clients. This report is a complete guideline for clients to arrive right decision in terms of business investment plans and strategies.

Few companies that are covered in this report:

By Players:

SMA Solutions
Advanced Systems
Concepts
VMware
Microsoft
ServiceNow
Micro Focus
CA Technologies
Cortex
Resolve Systems

The report involves an extensive study of the data available for the global IT Process Automation market during the historical period, 2015-2019 and makes a robust assessment of the market performance and trend for the base year, 2020. It is an in-depth analysis report of the market that offers vital insights on industry growth opportunities and development, drivers, challenges, and restrains for the global IT Process Automation market during the forecast period, 2021-2028.

According to analysis, the global IT Process Automation market was valued at USD XX million in 2019 and is projected to reach approximately USD XX million by the end of 2028, expanding at a CAGR of XX% during the forecast period (2020-2028).

COVID-19 impact on IT Process Automation market

This report provides a critical analysis of the global IT Process Automation market in respect to the COVID-19 pandemic and its adverse impact on the manufacturing and global sales of the product. It provides an extensive study on the impact of COVID-19 pandemic on the global market and explains how it would affect the business operations of the industry in the near future. In short, DataIntelo’s report provides a systematic information regarding the changing market scenario and the flow of the global supply and consumption in respect to the ongoing pandemic. In a nutshell, this report provides an in-depth information of the overall market structure of IT Process Automation and assesses the possible changes in the current as well as future competitive scenarios of the IT Process Automation market.

The market report offers a detailed explanation regarding the key segments and sub-segmentations including the product types, applications, and regions by describing the new products launched, innovative technologies, and other key factors. It evaluates the emerging market size, performance, and scope of each segment of the global IT Process Automation market. The report provides a lengthy analysis of various major players in the market and describes their recent major activities that help change the market positions of these companies. In short, it makes a concrete assessment on the key strategies and plans formulated by them over the recent years such as acquisition & merger, partnership, collaboration, and expansion of the production units abroad by some key players.

In terms of methodology, the report consists of a robust research tools by relying on both primary and secondary sources. The primary source includes interviews of the company executives & representatives and accessing official documents, websites, and press release of the companies related to the IT Process Automation market. It also includes comments and suggestions from the experts in the market especially the representatives from government and public organizations as well as international NGOs. Meanwhile, the report illustrates the estimation of market size for value (USD) and volume (K MT), with applying top-down and bottom-up approaches to estimate and validate the overall scope of the IT Process Automation market.

DataIntelo’s report is known for its data accuracy and precise style, which relies on genuine information and data source. The report is embedded with a group of precise graphical representations, tables, and figures that help to explain a clear picture of various developments of the products and its market performance over the last few years. With this precise report, it can be easily understood the growth potential, revenue growth, product range, and pricing factors related to the IT Process Automation market.

The report covers a detailed performance of some of the key players and analysis of major players in the industry in terms of segments, application, and regions. Moreover, the report also considers various governments’ policies of different regions that help illustrate the key opportunities as well as challenges of the market prevailed in each region.

By Applications:

Manufacturing
Retail
Financial
Government
Others

By Types:

Cloud-based
On-premises

The report covers a wider analysis of the emerging trend of the global IT Process Automation market in five main regions, including North America, Latin America, Europe, Asia Pacific, and Middle East & Africa. The report includes an in-depth analysis of the market performance in the respective regions by focusing on the key countries in these regions. This report can be customized and made available in a separate report for the specific region as per the need of the clients.

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Which end-user is likely to play a crucial role in the development of the IT Process Automation market?
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How is consumer consumption behaviour impacting the business operations of IT Process Automation market players due to the COVID-19 scenario?

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Microsoft has made available TypeScript 4.3, the latest release of its programming language that builds on JavaScript and follows the release candidate that was made available earlier this month.

New in this release is support for separate write types on properties, to address the issue of APIs converting values that are passed in before storing them if the developer has not explicitly defined what type a value is. As of 4.3, users can specify types for reading and writing to properties.

TypeScript 4.3 has also introduced the override keyword to use when extending classes. This is to avoid the unintended consequences if a developer does not make it explicit whether they meant to add a new method or override an existing one.

Breaking changes in this release stem from the removal of APIs that no browser implements in declarations generated for web contexts, while if a value with a union enum type is compared with a numeric literal that it could never be equal to, then the type-checker will now issue an error. See the Microsoft DevBlog for further details.

Red Hat provides Universal Base Images on Docker Hub
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Red Hat has rolled out Red Hat Universal Base Images on Docker Hub, claiming this will make it easier for organisations to build cloud-native applications based on tested and trusted components of Red Hat Enterprise Linux.

Red Hat Universal Base Images (UBI) are containerised operating system images that include complementary runtime languages and packages. They are Open Container Initiative (OCI)-compliant and freely redistributable, the firm said.

UBI images are offered in a variety of configurations tailored for different enterprise IT use cases. These include Standard, which provides the necessary runtimes and YUM repositories to build, deploy and share UBI-based containers, while Minimal contains the bare essentials for a lightweight RHEL-based image.

Previously, UBI could only be obtained from the Red Hat container catalogue. With availability extended to Docker Hub, it will be easier for UBI-based containers to be built and deployed anywhere, Red Hat claimed.

Databricks AutoML makes it easier to build machine learning models
DataBricks has announced a public preview of Databricks AutoML, a tool designed to help users build and deploy machine learning models by automating the heavy lifting of pre-processing, feature engineering and model training/tuning.

According to DataBricks, AutoML would allow users to select a dataset, then train and deploy a model entirely through a UI. It integrates with the Databricks ML ecosystem, including tracking trial run metrics and parameters with MLflow, allowing users to register and version control models in the Databricks Model Registry for deployment.

AutoML provides Python notebooks for every model, with the source code for each trial run so users can review, reproduce, and modify the code. Data scientists can use their expertise to add or modify cells to these generated notebooks, and use them to jumpstart ML development by bypassing the need to write boilerplate code.

GitHub champions OpenTelemetry
GitHub has announced it is working to adopt the CNCF OpenTelemetry project internally, as a way to improve observability of its own infrastructure. The GitHub team said the project has potential to transform how the entire industry approaches ways to observe and understand systems, and invited other developers to provide assistance.

OpenTelemetry introduces a common, vendor-neutral format for telemetry signals, called OpenTelemetry Protocol (OTLP). It also enables telemetry signals to be easily correlated with each other. GitHub said OpenTelemetry would enable it to build integrated and opinionated solutions for its engineers, so that designing for observability would be at the forefront of its engineer’s minds.

GitHub said that as its OpenTelemetry efforts progress, it intends to shift focus towards logging and metrics systems, and claimed it is contributing as much as possible back to the OpenTelemetry project for others to benefit from.

Digital.ai intros platform to improve Devops outcomes
Digital.ai has announced the Digital.ai Platform, which uses machine learning-based analytics in a bid to predict and prevent issues impacting software delivery and reliability.

The platform features end-to-end DevOps lifecycle orchestration capabilities, such as release management, risk management, and software delivery predictability. It has strong integration and collaboration with DevOps tools, including Azure DevOps, Chef, Jenkins, Atlassian Jira, ServiceNow and Selenium, according to Digital.ai.

CDK for Terraform 0.4 gets Go
HashiCorp has released CDK for Terraform 0.4, the latest update of the Cloud Development Kit for its Terraform infrastructure-as-code provisioning tool.

CDK for Terraform give developers the ability to write Terraform configurations in C#, Python, TypeScript, and Java, using all existing Terraform providers and Terraform modules. This release has added experimental Go support, one of the top requests from users, according to HashiCorp.

Also added is a new asset construct that makes it easy to reference files and folders that need to be deployed alongside newly provisioned resources such as applications, plus improved Terraform Cloud integration. The CDK for Terraform changelog contains a comprehensive list of enhancements and bug fixes applying to this release.

LONDON–(BUSINESS WIRE)–1E, the real-time digital experience management company, today announced its transition to the ServiceNow Elite Partner Program segment for support of ServiceNow customers with deeply integrated endpoint automation. The 1E Tachyon Platform closes the last mile of ticket resolution in real-time by embedding endpoint and app diagnostics, as well as a library of automations into the ServiceNow incident page. 1E Tachyon also works in concert with the ServiceNow Virtual Assistant to enable truly automated self-healing, all part of an initiative designed to help service desks offer a truly first-class digital experience as organizations shift to long-term hybrid work.

“Transitioning to the ServiceNow Elite segment reflects the quality of our technology and our efforts to align with ServiceNow strategically, allowing us to provide measurable productivity gains for our customers and unsurpassed employee experiences, especially for remote workers,” said Sumir Karayi, CEO and founder of 1E. “We value our relationship with ServiceNow and will continue to work together to minimize disruption, reduce incident volume and empower anywhere-based employees with superior self-service capabilities.”

1E’s transition to the Elite segment recognizes achievements in the ServiceNow partner assessment methodology, which identifies the activities, accomplishments, and commitments that demonstrate 1E’s level of ServiceNow investment and go-to-market maturity.

1E was also named ServiceNow’s EMEA App Development Platform Partner of the Year in March 2020, one of several top industry accolades recently received by 1E and its Tachyon platform. Currently, 1E provides clients with five ServiceNow industry applications.

1E is the real-time digital experience management company. We help IT give employees what they really need – IT that just works. Our 1E Tachyon Platform provides real-time diagnosis, remediation and automation that fixes issues, fast and without interruption. It puts employees in control, through self-service, self-heal and sentiment monitoring to understand how they really feel and reduces help desk calls and ultimately costs. That’s why more than 1,700 organizations in 42 countries trust 1E to help them manage 14 million endpoints seamlessly.

The report titled Service Level Management Market has been recently added by Research N Reports which provide readers with a stronger and effective business outlook. The data also presents penetrative insights into several industry attributes such as trends, policies, and clients operating in widespread industrial regions. The qualitative and quantitative analysis techniques have also been used by analysts to provide an accurate overview of global business owners and industry trends.

Technical expansions of the Service Level Management market have also been scrutinized by focusing on distinctive technical platforms, tools, and methodologies of the market. Among other salient features of the report, the study also incorporates client’s demands as well as insinuates future progress of the market across global regions.

This market research reports on analyzes the growth prospects for the key vendors operating in this market space including:

ServiceNow, Micro Focus, SysAid, Interlink Software, Alemba, Ivanti, Marval, PhaseWare, NetHelpDesk, SMART Service Desk, Autotask, bpm’online

Global Service Level Management Market research survey represents a comprehensive presumption of the market and encloses imperative future estimations, industry-authenticated figures, and facts of market. The report portrays the keys factors affecting the market along with detailed analysis of the data collected including prominent players, dealers, and the sellers of the market.

The report also studies the widespread global expanse of regions such as North America, Latin America, Asia-Pacific, Europe, and India on the basis of the manufacturing base, productivity, and profit margin. Moreover, the market is evaluated from the point of view of different practical oriented case studies from various industry experts and policymakers. For the analysis, the report also uses numerous graphical presentation techniques such as tables, charts, graphs, pictures and flowchart, thus ensuring easy and better understanding to the readers.

Highlights of the Global Service Level Management Market:

What will the market size and the growth rate be in 2027?
What are the key factors driving the Global Service Level Management Market?
What are the key market trends impacting the growth of the market?
What are the challenges to market growth?
Who are the key vendors in the Global Service Level Management Market?
What are the market opportunities and threats faced by the vendors in this market?
This report provides an effective business outlook, different case studies from various top-level industry experts, business owners, and policymakers have been included to get a clear vision about business methodologies to the readers. SWOT and Porter’s five models have been used for analyzing the Global Service Level Management Market on the basis of strengths, challenges and global opportunities in front of the businesses.

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Research N Reports is a new age market research firm where we focus on providing information that can be effectively applied. Today being a consumer-driven market, companies require information to deal with the complex and dynamic world of choices, where relying on a soundboard firm for your decisions becomes crucial. Research N Reports specializes in industry analysis, market forecasts and as a result getting quality reports covering all verticals, whether be it gaining perspective on current market conditions or being ahead in the cutthroat global competition. Since we excel at business research to help businesses grow, we also offer to consult as an extended arm to our services which only helps us gain more insight into current trends and problems. Consequently, we keep evolving as an all-rounder provider of viable information under one roof.

Overview of the Cloud Computing Service Market

Cloud computing has moved from an emerging technology to a foundational layer of modern enterprise IT. The global cloud computing service market spans infrastructure, platforms, and software delivered over the internet, displacing on-premises workloads across virtually every industry sector. The period from 2020 through 2027 represents a particularly active phase for the market, accelerated by remote-work mandates, digital transformation initiatives, and the economic disruption caused by COVID-19, all of which pushed organizations to re-evaluate their infrastructure strategies.

The following sections break down the competitive landscape, deployment models, vertical applications, and regional dynamics that define this market.

Major Vendors in the Cloud Computing Service Market

The market features a mix of hyperscale cloud providers, enterprise software vendors, and regional players. Key companies profiled in the Reportspedia research include:

• Amazon Web Services, Inc. (USA) — dominant hyperscale IaaS and PaaS provider
• Microsoft Corporation (USA) — Azure platform, strong enterprise and hybrid cloud footprint
• Google, Inc. (USA) — Google Cloud, emphasis on data analytics and AI workloads
• IBM Corporation (USA) — hybrid cloud and enterprise AI via Red Hat acquisition
• Oracle Corporation (USA) — cloud database and enterprise application services
• SAP SE (Germany) — ERP and business process cloud services
• Salesforce.com, Inc. (USA) — leading SaaS CRM platform
• Alibaba Cloud (China) — dominant provider in Asia-Pacific, expanding globally
• Rackspace Hosting, Inc. (USA) — managed cloud services and multi-cloud management
• NTT DATA Corporation (Japan) — IT services and cloud solutions across Asia and Europe
• Hewlett-Packard Development Company, L.P. (USA) — hybrid IT and edge-to-cloud via HPE GreenLake
• Dell Inc. (USA) — on-premises and hybrid cloud infrastructure
• FUJITSU (Japan) — cloud and managed IT services, strong Japanese market presence
• Akamai Technologies, Inc. (USA) — content delivery and edge cloud security
• ServiceNow, Inc. (USA) — cloud-based workflow and IT service management
• Workday Inc. (USA) — cloud HCM and financial management SaaS
• Adobe Systems Incorporated (USA) — Creative Cloud and digital experience platform
• Zoho Corporation Pvt. Ltd (India) — broad SaaS suite for SMBs
• OVH (France) — European public cloud and dedicated hosting provider
• Virtustream, Inc. (USA) — enterprise-class cloud for mission-critical applications
• Acquia Inc. (USA) — open-source cloud for digital experience management
• CA Technologies, Inc. (USA) — DevOps and IT management software (now part of Broadcom)
• ENKI Corporation (USA) — cybersecurity and managed cloud services

The competitive landscape is tiered. Hyperscalers (AWS, Azure, Google Cloud) compete on breadth of services, global reach, and price elasticity. Regional and specialist providers differentiate on data residency, compliance, industry-specific features, and managed services expertise.

Cloud Deployment Models

The market is commonly segmented by deployment model, each of which addresses different organizational risk tolerances, regulatory requirements, and workload characteristics:

Public Cloud

Resources are owned and operated by a third-party provider and delivered over the public internet. Public cloud is the fastest-growing segment, favored for its elasticity, pay-as-you-go pricing, and minimal capital expenditure. Typical use cases include web applications, development and test environments, big data analytics, and SaaS delivery.

Private Cloud

Infrastructure is dedicated to a single organization, either hosted on-premises or in a colocation facility. Private cloud is preferred in regulated industries — financial services, defense, healthcare — where data sovereignty and security control are non-negotiable.

Hybrid Cloud

A combination of public and private cloud environments connected through orchestration and data portability. Hybrid cloud allows organizations to keep sensitive workloads on private infrastructure while bursting to public cloud for variable demand. It is the deployment model of choice for most large enterprises navigating the transition from legacy data centers.

Key Industry Verticals and Applications

Cloud computing services are being adopted across a wide range of sectors. The Reportspedia study highlights four primary application segments:

Government

Public sector agencies are adopting cloud for citizen-facing digital services, back-office modernization, and inter-agency data sharing. Compliance with frameworks such as FedRAMP (USA), G-Cloud (UK), and equivalent national programs governs procurement and drives demand for sovereign or community cloud offerings.

Healthcare

Cloud enables electronic health record (EHR) systems, telemedicine platforms, genomics research, and AI-assisted diagnostics. Data privacy regulations (HIPAA in the USA, GDPR in Europe) create strong demand for private and hybrid deployments with robust audit capabilities.

Manufacturing

Industrial IoT, predictive maintenance, digital twins, and supply chain visibility are driving cloud adoption on factory floors. Edge computing extensions of public cloud platforms are becoming critical for low-latency operational technology workloads.

Telecom and IT

Telecommunications companies are migrating network functions to the cloud (Network Functions Virtualization, cloud-native 5G core) and building managed cloud services for enterprise customers. IT services firms use cloud platforms to deliver DevOps, AIOps, and managed security offerings.

Regional Market Dynamics

Cloud adoption rates and competitive dynamics differ significantly by region:

• United States: The most mature market; home to the leading hyperscalers and a dense ecosystem of SaaS and cloud-native ISVs.
• Europe: Growth is strong, but shaped by GDPR compliance requirements and increasing political interest in digital sovereignty. Local providers such as OVH compete alongside US hyperscalers offering EU-specific data residency options.
• China: A distinct market where domestic providers (Alibaba Cloud, Tencent Cloud, Huawei Cloud) dominate due to regulatory constraints on foreign cloud providers.
• Japan: Enterprise-focused market with high demand for managed services; NTT DATA and FUJITSU are key local players alongside global hyperscalers.
• Southeast Asia and India: Fast-growing regions driven by expanding internet penetration, digital payments, e-commerce, and government digitization programs. All major hyperscalers have established or expanded regional data center presence here.

COVID-19 Impact on Cloud Adoption

The pandemic served as an accelerant for cloud migration. Remote work requirements drove rapid adoption of cloud-based collaboration tools, VDI, and secure access services. Healthcare systems scaled telehealth infrastructure overnight. Retailers accelerated e-commerce buildouts on cloud platforms. At the same time, economic uncertainty pressured IT budgets, making the operational-expenditure model of cloud more attractive than upfront capital investment in hardware.

The net effect was a pull-forward of cloud adoption timelines that many analysts expected would have taken three to five additional years under normal conditions.

Market Forecast Period: 2020–2027

The Reportspedia study covers historical data from 2015–2019 as a baseline and projects forward through 2027. Specific market size figures and CAGR values were not disclosed in the public summary reviewed for this article. Readers requiring precise forecasts should consult the full licensed report directly from the publisher.

Broadly, multiple independent analyst firms consistently projected double-digit compound annual growth rates for the overall cloud services market through this period, driven by the factors outlined above — an assessment broadly consistent with the directional conclusions of the Reportspedia study.

Competitive Strategy Themes

Across the profiled vendors, several recurring strategic themes are observable in the market:

• Platform breadth vs. specialization: Hyperscalers compete on the depth and breadth of their service catalogs; specialist vendors compete on vertical depth and integration with specific enterprise workflows.
• Multi-cloud and hybrid management: Vendors are investing in control planes and management tools that span multiple clouds, responding to enterprise demand to avoid lock-in.
• Edge computing expansion: Public cloud providers are extending their platforms closer to end users and industrial assets, blurring the boundary between cloud and on-premises computing.
• Industry clouds: Tailored cloud environments pre-configured for specific verticals (healthcare, financial services, manufacturing) are becoming a key differentiation strategy.
• Sustainability commitments: Carbon-neutral and renewable-energy pledges are increasingly influential in enterprise procurement decisions, particularly in Europe.

Summary

The global cloud computing service market encompasses a broad ecosystem of hyperscale providers, enterprise software vendors, regional specialists, and managed service partners. The transition from on-premises to cloud-delivered IT is well underway across government, healthcare, manufacturing, and telecom sectors worldwide. Organizations evaluating their cloud strategy should assess deployment model fit (public, private, or hybrid), vendor ecosystem alignment, regional data residency requirements, and total cost of ownership — not just headline compute pricing.

For the full Reportspedia “Cloud Computing Service Market” research report, contact the publisher directly for licensing and access details.

The Software-as-a-Service (SaaS) market entered the 2020s at an inflection point. Accelerated cloud adoption, the sudden shift to remote work caused by the COVID-19 pandemic, and enterprise digital-transformation initiatives converged to reshape demand across every vertical. This article summarises the major dimensions of the SaaS software market as analysed in research published around mid-2020, covering key vendors, product segments, application areas, and regional dynamics for the forecast period through 2027.

Note: The market data below is drawn from a third-party market research summary (originally attributed to Market Research Intellect via scientect). Specific revenue figures, growth rates, and market-size projections were not included in the source material and are therefore not reproduced here.

COVID-19 and Its Impact on SaaS Demand

The COVID-19 pandemic disrupted supply chains and export-import activity across most technology sectors in 2020. For SaaS vendors, however, the disruption was largely positive in the short term: organisations that had delayed cloud migration found themselves with an urgent need for collaboration, remote-access, and business-continuity tools. Categories such as video conferencing, HR management, and e-commerce platforms saw demand spikes, while legacy on-premises software vendors faced accelerating customer churn toward cloud alternatives.

The longer-term post-COVID-19 scenario anticipated in 2020 research pointed to a sustained structural shift: IT budgets that once favoured capital expenditure on on-premises infrastructure were increasingly redirected toward operational expenditure on subscription-based SaaS platforms.

Key SaaS Vendors Shaping the Market

The following companies were identified as major players in the SaaS software market as of 2020. Each brings a distinct product focus and customer base:

• Microsoft – Dominates enterprise productivity and collaboration (Microsoft 365, Teams, Azure-based SaaS services).
• Salesforce – Pioneer of cloud CRM; also expanded into analytics, marketing automation, and integration platforms.
• Adobe – Creative Cloud and Document Cloud SaaS offerings serving creative professionals and enterprises.
• ServiceNow – IT service management (ITSM) and workflow automation for large enterprises.
• Workday – Cloud-native ERP and HCM (Human Capital Management) targeting mid-to-large enterprises.
• Intuit – SMB-focused financial and accounting SaaS (QuickBooks Online, TurboTax).
• Splunk – Machine data analytics and security information and event management (SIEM).
• Atlassian – Developer and team collaboration tools (Jira, Confluence, Bitbucket).
• Shopify – E-commerce platform as a service for merchants of all sizes.
• Zoom – Video communications platform; saw exceptional growth during pandemic-driven remote-work adoption.
• Veeva Systems – Vertical SaaS for life sciences, covering CRM, content management, and regulatory compliance.
• Datadog – Cloud monitoring, observability, and security for DevOps and infrastructure teams.
• Slack – Business messaging and workflow integration (acquired by Salesforce in 2021).
• Twilio – Communications platform as a service (CPaaS) enabling programmable SMS, voice, and email.

This vendor mix illustrates the breadth of the SaaS market: from horizontal productivity suites to highly specialised vertical platforms, and from consumer-facing tools to deep infrastructure-layer services used by DevOps and security teams.

SaaS Product Categories

The market is commonly segmented by the type of business function the software addresses. Major categories identified in 2020 market analysis include:

• Customer Relationship Management (CRM) – Sales pipeline management, customer support, and marketing automation.
• Web Collaboration – Real-time document editing, video conferencing, and team messaging.
• Enterprise Resource Planning (ERP) – Integrated management of core business processes including finance, procurement, and inventory.
• Supply Chain Management (SCM) – Demand forecasting, logistics, and supplier relationship management delivered via cloud.
• On-Demand HR Solutions – Payroll, benefits administration, recruitment, and performance management.
• Product Lifecycle Management (PLM) – Engineering change management, product data management, and compliance tracking.
• Document Management (DM) – Cloud-based storage, version control, and e-signature workflows.

Application Segments

Beyond product type, the market is also segmented by the primary application or business domain being served:

• Business operations – Core process automation, analytics, and reporting.
• Human Resources – Workforce management, learning and development, and compliance.
• Information Management – Data governance, knowledge bases, and enterprise search.

For DevOps practitioners, information management and business operations SaaS are particularly relevant: platforms such as Datadog, Splunk, and Twilio sit at the intersection of these segments, providing the observability, security, and communication APIs that underpin modern software delivery pipelines.

Regional Market Landscape

The SaaS market in 2020 was global in reach but uneven in maturity. Key regions identified in market research included:

• North America – The largest single market, home to most major SaaS vendors and characterised by high enterprise cloud adoption rates.
• Europe – Strong growth tempered by data-sovereignty regulations (GDPR) that influence vendor selection and deployment architecture.
• Asia-Pacific – Fast-growing region driven by SMB digitisation in markets such as India, Australia, and Southeast Asia, alongside large enterprise adoption in Japan and South Korea.
• Latin America – Emerging SaaS market with growing startup ecosystems and increasing cloud infrastructure investment.
• Middle East and Africa – Nascent but expanding, particularly in Gulf Cooperation Council (GCC) countries investing in smart-city and e-government initiatives.

Key Market Drivers

Several structural factors drove SaaS growth in 2020 and were expected to sustain momentum through the forecast period:

• Lower total cost of ownership – Eliminating on-premises hardware, licensing, and maintenance costs reduces upfront capital expenditure.
• Scalability and elasticity – Organisations can provision additional seats or capacity on demand without infrastructure procurement delays.
• Continuous delivery of updates – Vendors ship improvements automatically, removing the customer burden of patch management and upgrades.
• Remote and distributed workforce enablement – Browser-based and mobile-first SaaS tools require no VPN or desktop installation, making them natural fits for geographically dispersed teams.
• API-first integrations – Modern SaaS platforms expose well-documented APIs, enabling composable architectures and reducing integration cost.
• Data and analytics capabilities – Cloud scale allows vendors to build machine-learning features directly into products, delivering intelligence that would be prohibitively expensive to build on-premises.

Key Market Restraints

Despite strong tailwinds, several challenges moderated growth expectations:

• Data security and compliance concerns – Regulated industries (healthcare, finance, government) faced additional scrutiny when moving sensitive data to third-party SaaS platforms.
• Vendor lock-in risk – Proprietary data formats and limited portability between platforms raised switching costs over time.
• Connectivity dependency – SaaS usability degrades without reliable high-bandwidth internet, limiting adoption in regions with inconsistent connectivity.
• SaaS sprawl and cost management – As the number of subscriptions per organisation multiplied, managing spend, redundancy, and shadow IT became a significant operational challenge.

What This Means for DevOps Teams

For engineers and platform teams, the growth of the SaaS market has practical implications beyond vendor selection:

• Observability tooling – Platforms like Datadog and Splunk have moved from nice-to-have to essential infrastructure as distributed SaaS architectures increase the complexity of diagnosing production issues.
• Identity and access management – Managing authentication across dozens of SaaS tools requires robust SSO and directory-federation strategies (e.g., SAML, OIDC).
• Infrastructure as code for SaaS configuration – Tools like Terraform now offer providers for many SaaS platforms, enabling teams to manage SaaS resource configuration declaratively alongside cloud infrastructure.
• FinOps discipline – As SaaS subscription costs scale with team size and usage, engineering organisations increasingly own a portion of the SaaS budget and need tooling to track and optimise spend.

Summary

The SaaS software market in 2020 was defined by accelerating cloud adoption, a COVID-19-driven demand surge, and a maturing vendor ecosystem spanning CRM, ERP, collaboration, observability, and vertical-specific platforms. Companies like Microsoft, Salesforce, Workday, Datadog, and Twilio represent the breadth of what SaaS has become: not a single category but an entire delivery model reshaping how enterprise software is built, distributed, and consumed. Understanding the market structure — its segments, drivers, and constraints — helps DevOps and platform engineering teams make more informed decisions about toolchain composition, vendor risk, and long-term architecture.

What Is IT/DevOps Incident Management Software?

Incident management software helps engineering and IT operations teams detect, triage, communicate, and resolve service disruptions as quickly as possible. In a DevOps context, these tools sit at the intersection of monitoring, alerting, on-call scheduling, and post-incident review—forming a critical layer of the reliability engineering stack.

Core capabilities typically include:

• Alert aggregation: Collecting signals from monitoring tools (Datadog, Prometheus, Nagios, etc.) and reducing noise through deduplication and grouping.
• On-call scheduling and escalation policies: Ensuring the right engineer is notified at the right time.
• Incident communication: Status pages, Slack/Teams integrations, and stakeholder notifications.
• Runbooks and automation: Linking alerts to documented response procedures or triggering automated remediation.
• Post-incident review (PIR): Capturing timelines, contributing factors, and action items to drive continuous improvement.

Key Platforms in the Incident Management Market

The market research report highlighted the following vendors as notable players. Below is an independent summary of each platform’s positioning and primary strengths.

PagerDuty

PagerDuty is one of the most widely adopted on-call and incident response platforms in the DevOps space. It offers deep integrations with observability and monitoring tools, flexible escalation policies, and an Event Intelligence layer that applies machine learning to reduce alert noise. PagerDuty is particularly strong for engineering-led organizations running complex, distributed services.

Freshservice

Freshservice is an IT service management (ITSM) platform from Freshworks that includes incident management as part of a broader ITIL-aligned service desk. It is well-suited to IT operations teams that need to manage incidents alongside change, problem, and asset management workflows. Its interface is considered approachable for teams without heavy DevOps tooling experience.

Samanage (now SolarWinds Service Desk)

Samanage was an ITSM and asset management platform that has since been rebranded as SolarWinds Service Desk. It provides incident ticketing, service catalog, and IT asset management in a single interface, targeting mid-market IT departments.

Jira Service Management (formerly Jira Service Desk)

Atlassian’s Jira Service Management combines ITSM capabilities with the developer tooling ecosystem (Jira Software, Confluence, Bitbucket). Teams already using Jira for project tracking often find the transition to Jira Service Management natural. Its incident management features have expanded significantly since its rebranding, including native on-call scheduling and alert management following Atlassian’s acquisition of Opsgenie.

Opsgenie (Atlassian)

Opsgenie is a dedicated on-call alerting and incident response platform acquired by Atlassian. It competes directly with PagerDuty, offering alert routing, on-call schedules, escalation policies, and integrations with a wide range of monitoring and ITSM tools. Organizations using the Atlassian ecosystem often pair Opsgenie with Jira Service Management.

VictorOps (now Splunk On-Call)

VictorOps, acquired by Splunk and rebranded as Splunk On-Call, focuses on collaborative incident response. It provides timeline-based incident management, chat-ops integrations, and on-call scheduling. Organizations already using Splunk for log analysis may benefit from the tighter integration.

NinjaRMM (now NinjaOne)

NinjaRMM (rebranded NinjaOne) is primarily a Remote Monitoring and Management (RMM) platform targeting managed service providers (MSPs) and internal IT teams managing endpoints and infrastructure. Its incident-related capabilities are oriented toward device health monitoring, automated remediation scripts, and ticketing, rather than the developer-focused on-call workflows of PagerDuty or Opsgenie.

ServiceNow

ServiceNow is an enterprise ITSM platform with a comprehensive incident management module aligned to ITIL practices. It is common in large enterprises where IT operations, security operations, and HR workflows are managed on a unified platform. Implementation typically requires dedicated configuration and administration resources.

Other Vendors Mentioned

• Symantec: Known primarily for cybersecurity products; its incident management capabilities are security-incident focused rather than general IT/DevOps incident response.
• Web Help Desk (SolarWinds): A ticketing and ITSM tool for IT teams, covering incident and request management with asset tracking.
• DERDACK Enterprise Alert: An alerting and incident notification platform, often used in critical infrastructure and OT/IT environments, with strong mobile and escalation features.
• SunView ChangeGear: An ITSM platform offering incident, change, and problem management, positioned for mid-to-large IT organizations.

How to Evaluate Incident Management Tools

When selecting an incident management platform, consider the following dimensions:

1. Team Context: DevOps vs. ITSM

Developer and SRE teams typically prioritize low-latency alerting, CLI/API access, and integrations with observability tools. IT operations and service desk teams often need ITIL-aligned workflows, approval processes, and asset management. Platforms like PagerDuty and Opsgenie lean toward the former; ServiceNow and Freshservice toward the latter.

2. Integration Ecosystem

Check whether the platform integrates natively with your existing monitoring stack (e.g., Prometheus/Alertmanager, Datadog, Grafana, New Relic), communication tools (Slack, Microsoft Teams), and version control or CI/CD systems.

3. On-Call Scheduling Flexibility

Evaluate support for multi-layer escalation policies, rotation schedules (daily, weekly, follow-the-sun), override management, and holiday scheduling.

4. Alert Noise Reduction

Alert fatigue is a significant operational risk. Look for platforms that offer alert grouping, deduplication, suppression windows, and machine-learning-based event correlation.

5. Post-Incident Review Support

Blameless post-mortems drive reliability improvements over time. Check whether the platform provides automated incident timelines, action item tracking, and reporting to support a continuous improvement culture.

6. Pricing Model

Most platforms use per-user or per-seat pricing. Clarify whether pricing scales with number of services, integrations, or alert volume, as these can significantly affect total cost for larger environments.

Market Segments and Regional Adoption

According to the report summary, the global IT/DevOps Incident Management Software market was analyzed across the following regions: North America, Asia Pacific, Europe, the Middle East & Africa, and Latin America. North America has historically been the largest market for DevOps tooling adoption, driven by the concentration of technology companies and enterprises with mature SRE practices. Asia Pacific is a significant and growing region, with large-scale digital transformation initiatives in markets such as India, China, Japan, and Australia.

Specific market-size figures and growth rate projections from the cited report are not reproduced here, as independent verification of those numbers was not possible at the time of writing.

Summary

The incident management software market includes a wide range of tools, from developer-focused on-call platforms (PagerDuty, Opsgenie, Splunk On-Call) to full ITSM suites (ServiceNow, Freshservice, Jira Service Management) and RMM tools (NinjaOne). The right choice depends on team composition, existing tooling, compliance requirements, and the complexity of your service architecture. Evaluating tools with a proof-of-concept integration against your actual alert sources and on-call workflows is strongly recommended before committing to a platform.